Homeaglow
Reviews and Complaints
San Fernando, California
A credit card charge after ending my service
I don't have a house anymore, and they're still trying to charge me over and over again For services not rendered
User's recommendation: If they are a ripoff, do not trust them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Trying to take from me
- - Fired in January 2026 for not driving to a flooded area in WA.
- - They charge $35 and $65 from the account twice monthly, even after a new card.
They got rid of me in January 2026 over me not wanting to drive to a flooded area in Washington. You already can't see where the clients are until you take the job, and I have let them know GPS is off for them.
Anyway, since then they have been trying to take 35 and 65 dollars out of my account twice a month.
I got a new card, but they are still going after my old card they used to pay me for cleaning houses. I guess they rob people later.
- It pays good when a cleaner i was a great one and my clients loved me
- If you choose to not go to a certain area
- No matter what it is they get rid of you yet they say you are your own boss and have to fill out a 1099
User's recommendation: I had clients say they take from them as well
Hi Rashon, thank you for sharing your feedback. We're sorry to hear about your experience.
If you have an existing support case, please continue working with our team through your current email thread. If not, please reach out through the appropriate cleaner support channels so your concerns can be reviewed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Want to cancel
can't get any response via phone or email. my account keeps getting charged and I'm having to report it as fraudulent because of no contact.
Preferred solution: Full refund
User's recommendation: Don't sign up
Hi Alva, thank you for taking the time to share your feedback. We're sorry to hear about your experience.
If you have an existing support case, please reply to your current email thread so our team can continue assisting you. If not, you can reach us at support@homeaglow.com using the email address associated with your account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCleaner didn’t show up
Cleaner hasnt shown up and I cant contact her or customer service. This company is riddled with issues and I want my money back
User's recommendation: Don’t use
Hi Brooke, thank you for sharing your feedback. We're sorry to hear your scheduled cleaning did not take place as expected. If your concerns remain unresolved, please contact us at support@homeaglow.com with the email address associated with your account, and our team can continue assisting you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chandler, Arizona
Overcharging. Signed up for a 4-month contract and just got charged for a fifth month. Not cool
I initially signed up for 4 months, $49 per month, and just got charged for a fifth month. Not cool. Unable to reach anyone.
- Showed up on time
- Extended contract beyond initial contract made
Preferred solution: Full refund
User's recommendation: Confirm you will only get charged for the number of months you signed up for
Hi Dorina, thank you for taking the time to share your feedback. We're sorry to hear about your billing concerns. If your concerns remain unresolved, please contact us at support@homeaglow.com with the email address associated with your account, and our team can continue assisting you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chandler, Arizona
My membership was only for 4 months but I just got charged for a fifth month. Need to be refunded
After filing my complaint, someone did call me, and the matter was resolved very pleased
My membership was only for 4 months, but I just got charged for a fifth month. I need to be reimbursed for the fifth month and make certain that my membership is canceled.
- Home cleaning
- Charged for the extra month
Preferred solution: Full refund
Grand Rapids, Michigan
Cancellation
I never completed the scheduling, and I was charged anyway. There is no contact information on their website, and this phone number doesn't even go anywhere; it just gives you an email address that doesn't even help.
What the actual. This is literally the scammiest scam that ever scammed.
- Worst scam i have ever been a victim of
Preferred solution: Full refund
User's recommendation: DO NOT
Hi Terrisa, thank you for taking the time to share your feedback. We're sorry to hear about your experience. If your concerns remain unresolved, please contact us at support@homeaglow.com with the email address associated with your account, and our team can continue assisting you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Somerdale, New Jersey
Resolved: Overcharged
Someone finally reached out to me. I was offered a refund or a voucher for my next cleaning Im happy
Hi Naomi, thank you for sharing your feedback. We're pleased to hear your concerns were addressed and appreciate you taking the time to share your experience.
Midland, Texas
Diligent Work
- - Thorough, detail-focused service.
- - Cleaning to a high standard.
- - The staff addressed requirements.
- - We are pleased with the outcome.
We appreciate your diligent work and the thoroughness with which you approached the tasks. Your attention to detail ensured that everything was addressed according to our specific requirements.
It was evident that you took great care in completing the cleaning to a high standard.
We are very pleased with the outcome and your commitment to our priorities. Thank you for your excellent service.
Hi Sydelle, thank you for your thoughtful review! We're delighted to hear the cleaning was completed with such care and attention to your priorities. It means a great deal to know you were pleased with the outcome.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lubbock, Texas
Misty was great!
Misty was great! She has great communication and was an excellent cleaner, my house looks and smells amazing. Definitely would book her again.
Hi Carleshia, thank you for your wonderful review! We're delighted to hear Misty's communication and attention to detail made such a positive impression. We hope your next cleaning is just as enjoyable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions about my cleaning service and cleaner
No one answered. Worst company ever to get answers or help from.
Are you actually kidding me?! I have to write at least 100 symbols???!!!
- No answers
Preferred solution: Sunshine to talk to!
Hi Lorti, thank you for taking the time to share your feedback. We're sorry to hear about your experience. If your concerns remain unresolved, please contact us at support@homeaglow.com with the email address associated with your account, and our team can continue assisting you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westland, Michigan
The cleaner NEVER showed up
The cleaner NEVER showed up
I do not like having to clear my schedule for the day & she canceled on me.
Preferred solution: Full refund
User's recommendation: Not at all
Hi Leslie, thank you for sharing your feedback. We're sorry to hear your scheduled cleaning did not take place as expected. If your concerns remain unresolved, please contact us at support@homeaglow.com with the email address associated with your account, and our team can continue assisting you.
Schertz, Texas
Charged friday and than monday?
On friday 31 aug.Debbie cleaned got charged 73.65! On Monday gotcharged another 59.00 for no reason? No one will respond?
Hi, thank you for taking the time to share your feedback. We're sorry to hear about your billing concerns. If your concerns remain unresolved, please contact us at support@homeaglow.com with the email address associated with your account, and our team can continue assisting you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Broken Arrow, Oklahoma
Canceled at last minute
You are penalized if you cancel within 6 hours of your appointment. The cleaner canceled my appointment 1-1/2 hours beforehand! I am moving, and I needed this cleaning to happen before I left the next day.
Hi Patricia, thank you for sharing your feedback. We're sorry to hear about the last-minute cancellation, especially given your moving timeline. If your concerns remain unresolved, please contact us at support@homeaglow.com with the email address associated with your account, and our team can continue assisting you.
Anaheim, California
No cancelation ?
I had a batch listing scheduled for August 4 at 8 am. I contacted them for an early show; as I came to the location, the app erased my job. I can't contact anybody, and this is very difficult to move on with.
- None at all
Preferred solution: Full refund
User's recommendation: No
Hi Paulina, thank you for taking the time to share your feedback. We're sorry to hear about your experience.
If you have an existing support case, please continue the conversation by replying to your current email thread. If not, please reach out through the appropriate cleaner support channels so your concerns can be reviewed.
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Hi there, thank you for taking the time to share your feedback. We're sorry to hear about your billing concerns. For us to assist, please contact us at support@homeaglow.com using the email address associated with your account.