Homeaglow
Reviews and Complaints
Pearland, Texas
Homo glow has not yet paid me. I’ve been waiting to get my $200. I’ve been texting you guys. Nobody never respond back. I lost my vehicle. It been reloaded.
Nothing never happened yet. I need you guys to an Lyft so I can.
Instant pay my money out I have bills. I was waiting on you as I was being patient, but Im tired at this point cause Ive been texting you guys.
Nobody never text back. Nobody never say anything back.
Florissant, Missouri
I canceled my plan and money was still taken out of my account
Money was taken off of my card after I canceled my subscription. I would like to receive my refunded amount back to my form of payment.
User's recommendation: Refund me my money
We’re sorry to hear about your experience. If you’d like assistance reviewing your account and recent charges, our team can be reached at support@homeaglow.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Des Moines, Iowa
Leslie makes my life som much better
Leslie makes my life som much better when she cleans my house. My husband and I are both active duty and she helps me keep everything straight at home!
We’re glad Leslie has been able to make such a positive difference for your household. Sounds like her support and consistency have truly helped make things a little easier at home.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Pavel did an amazing service in my home.
- - Pavel completed cleaning in my home.
- - The floors were immaculate.
- - He said extra work was needed.
- - I look forward to his services again.
Pavel did an amazing service in my home. The floors were immaculate.
I was pleasantly impressed with what a detailed job he did. He communicated that more work needed to be done than the original requested time, which was a half hour more than I booked.
I appreciate the honesty and communication from him. I look forward to his services in the future.
Sounds like Pavel did a fantastic job. Great communication and attention to detail can make all the difference, and we’re glad the experience left such a positive impression.
Wilkesboro, North Carolina
Need my place clean
Haven't had service in a while. Needs my place cleaned this evening. They never rescheduled a date to show up.
Hi James, we’re sorry to hear about the scheduling frustration. If you’d like assistance reviewing your account or upcoming service availability, our team can be reached at support@homeaglow.com.
Stone Mountain, Georgia
Paid $19 but I can’t schedule a cleaning date having problems would like to speak to a live person
They took my $19 for three hours, and I can't schedule a cleaning date. I tried to call customer service to resolve the issue to no avail. They robbed me of my $19.
Preferred solution: Full refund
Hi Theresa, we’re sorry to hear you were dissatisfied with your experience and appreciate you taking the time to share your feedback. If you’d like assistance reviewing your account or scheduling concerns, our team can be reached at support@homeaglow.com.
San Antonio, Texas
Deactivation of my account
My account was deactivated due to a cancellation, but I did not cancel. I somehow was double booked, and I asked to reschedule.
I am in good standing with every client I have had, and I have also been to every appointment as well as on time.
I can't even invoice my client I have today. It was a mistake and won't happen again.
Hi Amanda, thank you for sharing your feedback. We understand your concerns regarding the account deactivation and scheduling issue. Please reach out to support@homeaglow.com so our team can review your account further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEMERGENCY - my husband had an accident and he needs to see his doctor in the morning
Reschedule tomorrow morning - emergency with my husband. He needs to see his doctor tomorrow morning.
Preferred solution: Reschedule my appointment
Hi Beverly, we’re sorry to hear about the situation with your husband and hope everything goes well with his appointment. If you need assistance rescheduling your cleaning, our team can be reached at support@homeaglow.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bakersfield, California
I very much enjoy having Shannon
I very much enjoy having Shannon come and clean for me every three weeks. she knows exactly what to do and how to do it!
Hi Martha, Shannon sounds wonderful. It’s great to hear she consistently delivers such a positive experience and knows exactly how to care for your home!
Charlotte, North Carolina
Been trying to get my refund with no success
Nothing has happened no one will talk to you they will call me and let the phone ring one time and then hang up.but that okay I will be sure to let everyone know about this company. I've already called BBB and let them know so they can stop you from ripping off other people. May God have mercy on this company and the people that work for you.
User's recommendation: Please don't use this company I rate them as a 0 star rating. Very unhappy.
Hi, we’re sorry to hear you were dissatisfied with your experience and appreciate you taking the time to share your feedback. If you’d like assistance reviewing your account, our team can be reached at support@homeaglow.com.
Hemet, California
Personal
Not a good company once they get your money. If there are any issues, it is very hard to get them resolved.
- Hard to contact and they trap you into a 6 month contact
User's recommendation: Don't do it
Hi Semaj, we’re sorry to hear you were dissatisfied with your experience and appreciate you taking the time to leave feedback. If you’d like assistance reviewing your account, our team can be reached at support@homeaglow.com.
Simi Valley, California
I have issues with your services, not your people, have not met one yet. Daisy Urquhart.
There is nothing that you can do for me. I'm old, not CP savvy, and your site frustrates me to no end.
Not being able to reach a real person has me deciding that you are not for me!
I wish to cancel your services at this time, and since I have not had any person here to help me, there is no one for me to rate.
Sincerely, Daisy Urquhart.
User's recommendation: You have to know your way on a cp
Hi Daisy, we’re sorry to hear the experience has been frustrating for you and appreciate you taking the time to share your feedback. If you’d like assistance reviewing your account or cancellation request, our team can be reached at support@homeaglow.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alexandria, Virginia
Please help me to book a cleaning
Please help me to book a cleaning the site does not provide the scheduling option I was using your services twice already
Preferred solution: Help to schedule the appointment
Hi Oksana, thank you for reaching out and for using Homeaglow previously. If you need assistance scheduling your next appointment, please contact support@homeaglow.com and our team will be happy to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fullerton, California
Naomy has cleaned my home multiple times
Naomy has cleaned my home multiple times, and she is fantastic every single time. She is professional, detail-oriented, and leaves the space feeling refreshed and cared for.
Walking into the house after she is done honestly feels like a reset button has been hit. Highly recommend her.
Hi Joe, Naomy sounds fantastic. Professional, detail-oriented, and consistently delivering such a great experience is exactly what people hope for. Love hearing that coming home afterward feels like a full reset!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Best cleaner I’ve ever had!!
Best cleaner Ive ever had!! My home is spotless and smelling so fresh. He comes with alll the supplies, works fast and just an outstanding job!
Hi Theresa, love hearing this! So glad your home is feeling spotless and fresh, and it sounds like your cleaner did an outstanding job.
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