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This month the number of Homeaglow customer service requests is much higher than usual.
Verified account. Company monitors its reviews.

Homeaglow is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Homeaglow

Homeaglow

www.homeaglow.com
Claimed company
What is your customer experience with Homeaglow?

Homeaglow Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Homeaglow has 2.0 star rating based on 2500 customer reviews. Consumers are mostly dissatisfied.

  • 5% of users would likely recommend Homeaglow to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, No pros to this service, Good cleaner.
    Cons: No customer service, Everything about it, There a scam.

View full overview ›

Media from reviews

Homeaglow - TOTAL SCAM!!
Homeaglow - They suck n don't answer questionsHomeaglow - Cost????????Homeaglow - El cliente nunca salió abrirmeHomeaglow - El cliente nunca salió abrirme - Image 2Homeaglow - El cliente nunca salió abrirme - Image 3Homeaglow - Account deactivated
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What Users Say About Homeaglow?

40%

of Users warn about fraudulent practices, unresponsive customer service, and unauthorized charges

They charged me and never came to clean.

I was charged for services never rendered twice.

35%

of Users caution about difficulties with cancellation, fine print, and hidden fees

It’s not worth the $200 cancellation fee. That was not advertised.

The trial sets you up for a 6-month plan that they do not tell you about.

25%

of Users highlight positive experiences with cleaners but dissatisfaction with the company itself

I love the cleaner, but the app sucks unless you can rectify problems.

Margaret is a friendly, thorough cleaner.

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Most helpful
Porcha M Dtq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cleaner cancelled!!! Concerned about my membership!

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Homeaglow - Cleaner cancelled!!! Concerned about my membership!
Updated by user Mar 13, 2025

Company fixed the issue and I have been provided with apology. They eventually had someone to come out and clean and I haven’t had a problem since. They have been consistent and very communicative!

Updated by user Feb 25, 2025

I had to reschedule a new appointment for a cleaning b/c my cleaner cancelled last minute. But no response yet and I can’t get ahold of anyone at Homeaglow!

Also I’m supposed to be paying $39 monthly and it says $49!

Miguel “Senior Manager” changed my member from 6 months to 3 months but on my dashboard it states something else. He even made my appointment Top Priority yesterday and I was supposed to get a cleaning yesterday but I DID NOT!

Original review Feb 25, 2025
Good morning!
So I ALREADY have an issue and I literally just became a member yesterday with Senior Manager Miguel. I've done some research on the company and I must admit I'm not too pleased with the information and reviews Homeaglow has!

These are MANY terrible reviews and complaints from customers AND employees. It's absolutely unbelievable and I DO NOT want to get caught in anything that's not conducive to me and my family. So when I go to my Dashboard I do not see the $39 a month membership that Miguel gave me, it says $49... we discussed that my monthly membership cost would be $39.

Also, someone by the name of Autumn booked an appointment to service me yesterday for today and now I'm stuck finding/waiting for a cleaner because she cancelled!! I had to reschedule for a later time because it keeps saying I have to schedule later then 12 hours". I don't need this inconvenience nor frustration. I already informed Miguel that I suffer from an illness which is why I even decided to enter into a membership plan because my illness prevents me from properly cleaning my home!

If I cannot get a cleaner TODAY (because I had preferred one yesterday) I want to CANCEL! I haven't even received my first initial cleaning with my voucher I purchased for $19 so I'm sure that won't be a problem and I will not be charged for canceling before 4 months.

Miguel changed my membership cancellation from 6 months to 4 months. My appointment was also set to Top Priority.
View full review
Loss:
$19
Cons:
  • No communication and bad reputation

Preferred solution: A clean ASAP! I was to get a clean 2/24. Cleaner booked 2/25; cancelled! No cleaner 2/25 I need refund of $19 and I’ll cancel. Can’t charge b/c no service. Reviews customers/cleaners dont reassure me about Homeaglow. I became a member b/c I’m disabled.

Alecsander Bda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Need clarity on appointment

Need to talk with someone please about my scheduled appointment and who I have been scheduled with today.

View full review
Anonymous
map-marker Philadelphia, Pennsylvania

My account

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So I am trying to reactivate my account to become a cleaner again. I have improve on my knowledge over the years

View full review
Richard J Nyu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel Membership and Account

This is a formal request to remove my membership and cancel all services. Please refund me any fees that were charged as well. Thank you!

View full review
Loss:
$173
Pros:
  • No pros to this service
Cons:
  • Poor service no online support no cancel option

Preferred solution: Full refund

User's recommendation: They sell your information and overbook and overpromise discounts

Christina B Uxe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

TO cancel my membership.

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She did NOT do a good job! Saw no change and she didn't stay 4 hours.

I came home 3 hours later and she was gone! She windexed the glass mirrors maybe and vacuumed and that's all!

I want to CANCEL my membership! Please can someone call me so I can explain more .

View full review
Loss:
$40

Preferred solution: Full refund

Anonymous
map-marker Mesquite, Texas

Done with service

I cancelled service a while back and was charged for it but they still keep scheduling appointments.

View full review
Marcial Skj
map-marker Spartanburg, South Carolina

Cancel my cleaning sccount

I am canceling my account because I cannot afford service right now I have extensive dental work that needs to be done I cant afford both

View full review

User's recommendation: The service was good no problem there just financial

Jennifer E Lqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn't let me schedule

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You guys made me pay before scheduling, but then after I paid, it did not even take me to the scheduling page. It did not send me a confirmation through my email, and there is no phone number or email to reach out to somebody to solve my issue.

But it took the money off my card immediately. I want a full refund, and I will go to another company with easier communication and scheduling.

View full review
Loss:
$9
Cons:
  • Cant contact anyone
  • Charge before scheduling
  • Scheduling issues

Preferred solution: Deliver product or service ordered

Seldon Mvc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nampa, Idaho

My home look amazing!!

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Olivia is a joy to have in my home. She works so hard to help make my home look clean and neat.

My bathrooms are sparkling and all my floors look awesome!

She is very focused on making sure I love the end result and is willing to help me so my home looks amazing!! She has earned and deserves all the stars I can give her!!

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Geary Hgz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boise, Idaho

Great job

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Great job , she waited patiently as we werent feeling the best this morning . She did an amazing job and was very detailed oriented

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ERIC H Ert
map-marker Charlotte, North Carolina

Terrible

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terrible, promised a stay away refund not given. no customer service number.

Hi there,

You're so close to booking your first appointment at our best price! The first step was purchasing your voucher. Check!

To schedule your 4 hour cleaning visit homeaglow.com/redeem or click below.

Your voucher code:

LSRO-BOSC-XJTH-MOUY

Book your cleaning tay away. ss

View full review
Heather F Gqp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

TOTAL SCAM!!

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Homeaglow - TOTAL SCAM!!

I set up my first homo gloating visit and the woman who came only stayed for a little under three hours, even though she was supposed to be here for six hours and clean my entire home. Instead, she just cleaned the kitchen counter.

I am so disappointed and disgusted by this company. I cannot get through to anyone.

I wanna complete refund of everything. They are total liars!!

View full review
Loss:
$129

Preferred solution: Full refund

User's recommendation: DO NOT USE HOMESGLOW!!!

Adaleigh Kvp
map-marker Doylestown, Pennsylvania

Pissed flute *** off on your stealing

Talk about to know when I go to the new station and warn everybody if the stealing scamming yall doning yall little false advertising and going to be shitvno more Im going all the way with it

View full review
Keynan Sxh
map-marker New York, New York

Refund

Homeaglow - Refund
Updated by user Apr 22, 2025

No customer service this is really unprofessional

Original review Apr 21, 2025

My card was charged $40.01 & I cancelled my service in January. I received service in November.

I would like to have those funds returned to my card immediately.

There was no reason for my card to be charged. I can provide any information thats needed.

View full review
Nevaeha Mro

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lynwood, California

Service

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Homeaglow - Service

Did not provide adequate customer service. No assistance was provided.

Charge my credit card now in dispute with them to obtain my money.

You are unable to reach anyone one the phones. A bunch of criminals!!!

View full review

User's recommendation: Do not use them!

Ikaika Qwy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

My cleaner never called or showed

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Appointment was confirmed for Monday the 21st @10:00am for three hours. There is no real phone number to call anyone.

You can only email for support and then wait 24-48 hours for a reply! Bottom line?

I payed them and they pulled a no call no show on me! Feelin scammed!

View full review

User's recommendation: Find a better company

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