Homeaglow
Homeaglow Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Homeaglow has a 2.7 star rating based on 2921 customer reviews, consumers mostly neutral, and 5% would likely recommend.
Key Takeaways for Future Customers
- Expect mixed results: some cleaners receive praise while many report no-shows.
- Be cautious about billing and request refunds promptly if charged for no service.
- Membership and subscription issues recur; confirm charges and cancellation.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and unauthorized charges.
- Difficulty contacting customer service and slow refund resolution.
- Recurring no-shows, cancellations, incomplete work, and subscription billing problems.
Positive Feedback
Several reviewers praise individual cleaners for thorough, friendly work and good communication.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Homeaglow has a 2.7 star rating based on 2921 customer reviews, consumers mostly neutral, and 5% would likely recommend.
Key Takeaways for Future Customers
- Expect mixed results: some cleaners receive praise while many report no-shows.
- Be cautious about billing and request refunds promptly if charged for no service.
- Membership and subscription issues recur; confirm charges and cancellation.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and unauthorized charges.
- Difficulty contacting customer service and slow refund resolution.
- Recurring no-shows, cancellations, incomplete work, and subscription billing problems.
Positive Feedback
Several reviewers praise individual cleaners for thorough, friendly work and good communication.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Resolved: I paid for 6 hours of service and got 3...
While Automn was polite, her cleaning skills were extremely disappointing. She arrived with only a backpack containing a bottle of unknown liquid and a few cloths.
The week before, she had texted asking what she needed to bring. I assumed she was asking about product preferences, so I mentioned needing something strong enough for my shower doors and tile floors. I had no idea she would show up without proper equipment.I ended up having to supply nearly everything—my vacuum, steam mop, and additional cleaning products. I was not comfortable letting her use some of my items, so I provided alternatives.
After about two hours (despite booking six), very little progress had been made. I checked on the master bathroom and had to ask her to spend more time on the shower, even giving her a stronger cleaner to try.My husband and I had to end up re-cleaning our home because of the sticky residue on everything.
User's recommendation: DO NOT HIRE THIS COMPANY!! The quality was horrible and I can’t find any phone numbers to talk to customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sanford, North Carolina
Stay Away
I have several charges to my bank account when no service was received. They are continually charging my account for what I don't know. They never returned my call and the charges continue.
Sterling Heights, Michigan
Complain
My appointments keep getting cancelled last minute with both persons so far. Im sick n tired of this.
I need to cancel this nonsense. I respect my time.
Also, the first worker scratch my bathtub.
This is insane. What profession youre talking about.
Finally, why is it so hard to reach your company through a phone number?
User's recommendation: Don’t deal with this company.
Hi Jahzeel, we’re sorry to hear about your experience. Please email us at support@homeaglow.com with your name, registered email, or phone number so we can assist you. We’re here to help.
Allentown, Pennsylvania
Cleaning
You're a scam and there's no way to get in touch with anybody, and you keep on charging my account. I'm gonna get a lawyer to sue your ***
- Everything about this company is a con
User's recommendation: NEVER
Hi Felicia, we understand how frustrating billing concerns can be and appreciate you sharing your experience. We'd like to assist you further. Please contact our support team at support@homeaglow.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sun Prairie, Wisconsin
Excellent work able to follow directions
excellent work able to follow directions, just tell her what you would like done and let her go. if she has questions she will ask
Thank you for your feedback, Frank! We’re pleased to hear you received excellent service and clear communication throughout the cleaning. We appreciate you sharing your experience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madison, Wisconsin
Brittany is very thorough
Brittany is very thorough and takes pride in her work all shared with a positive attitude. Her flexibility is commendable.
Thank you so much, Susan! We truly appreciate your thoughtful feedback.
It’s wonderful to hear Brittany’s thoroughness, positive attitude, and flexibility made such a strong impression. We’re so glad you had a great experience!
Linden, Tennessee
I had Tiffany scheduled, never called, DID NOT SHOW UP
I am very disappointed, do not try to charge me a fee. This is my second try with you and the same old thing, wanting to change days, not calling, just do not show up.
I GAVE YOUR COMPANY A SECOND CHANCE AND TIFFANY BLEW IT FOR YOU.
NO MORE. DON'T TRY TO USE MY CARD SINCE I DON'T EVEN RATE A PHONE CALL OR A TEXT.
User's recommendation: DON'T USE HOMEAGLOW,THEY ARE NOT DEPENDABLE
We’re sorry to hear about your experience. Please email us at support@homeaglow.com with your name, registered email, or phone number so we can assist you. We’re here to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWork not completed was supposed to be three hours. They were only here for an hour and a half. The job was not done well at all.
I was told the cost was $19 charged on the 9th, then charged $59 yesterday. Very, very dissatisfied. Refund my $59!!
User's recommendation: I would not recommend I don’t like the shady way Home and glow screwed me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge
I was charged 85.51 for my first-time cleaning that hasn't been done. I need that charge reversed. The cleaning person hasn't shown up.
- Cleaning person never showed up
User's recommendation: Reverse charge
Hi Marilyn, we're sorry to hear your concerns and appreciate you bringing this to our attention. We'd like to look into this further and assist you. Kindly reach out to our team at support@homeaglow.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am very upset
- - Appointment changed from Thu 14th to Wed 13th.
- - Only 1.5 hours of work; kitchen unfinished and dusty; charged $59.
Appt was for Thursday the 14th, then out of nowhere the time changed to Wednesday the 13th. Supposed to be a three-hour work, but only worked for 1 1/2 hours.
Didn't touch the kitchen. They left my place dusty and unfinished.
Cleaning job I was supposed to be charged $19, then was charged $59 for work that was not completed or done. I dispute the charge with the bank; please refund $59 to my account, asap.
- Lady was nice
- Work not done
Preferred solution: Full refund
Hi Pam, we’re sorry to hear this. Please email us at support@homeaglow.com with your account details (name, email, or phone number), and we’ll work to resolve this for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Alamitos, California
Elvia did an amazing job
Elvia did an amazing job cleaning some deep mold in our shower grouts and the kitchen area. Not only did she do the tasks I asked her to do, but she also gave me an extra 30 minutes to clean the extra that I didnt ask her to. Im definitely hiring her again for future cleaning.
Thanks, Susan! It’s great to hear Elvia provided such thorough service and even went the extra mile during your cleaning. We appreciate your feedback and look forward to your next booking!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Long Beach, California
"This place is spotless."
One of the apartment maintenance workers was in our unit just as Alicia was finishing. His comment: "This place is spotless."
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service
Everything took an hour and a half in the bathroom. My bathroom is so small.
You can barely turn around, not dirty, did not dust anything, did not vacuum.
The carpet did nothing. I want my money back.
- No pros
- Not clean enough
Preferred solution: Full refund
Hi Jeanette, thank you for sharing your feedback regarding your experience. If you’d like additional assistance reviewing your account, please reach out to our support team at support@homeaglow.com using the email address or phone number associated with your account so the team can take a closer look.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harrisburg, Pennsylvania
CANCELATION
PLEASE CANCEL MEMBERSHIP/SUBSCRIPTION...ASAP!!!
2ND THIRD REQUEST!!!
The $19.99 for three hours of cleaning is a scam.
- Sent good a good cleaner
- Hidden fees
Preferred solution: Full refund
Hi Marla,thank you for allowing us to address your concerns. We’re glad we were able to find a resolution, and if you have any additional feedback or questions, feel free to let us know at support@homeaglow.com!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one showed up when they were supposed to and we already made a payment
We made a scheduled appointment with someone over the phone. No one showed up.
They took our money and no one showed up.
And when we tried to get a hold of someone theres no one to talk to. It looks like a scam.
Preferred solution: Full refund
Hi Tahmina, thank you for sharing your feedback regarding your experience. If you’d like additional assistance reviewing your account, please reach out to our support team at support@homeaglow.com using the email address or phone number associated with your account so the team can take a closer look.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Appointment questions
- - First-time user cannot reach by phone and asks for a callback at 407-219-****; may cancel appointment otherwise.
need some information that is not on your website this is the first time that I am using your services. I do not have a phone number so that I can reach out to ask her the questions that I cannot find answers to.
I need someone to give me a call.
If not Im gonna cancel my appointment. My number is 407-219-**** and I would appreciate a call back because this right now that no one can reach out to you
Hi Kalena, thank you for reaching out. If you still need assistance with your appointment or account questions, please contact our support team at support@homeaglow.com using the email address or phone number associated with your account so the team can take a closer look.
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