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This month the number of Homeaglow customer service requests is much higher than usual.
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Homeaglow is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Homeaglow

Homeaglow

www.homeaglow.com
Claimed company
What is your customer experience with Homeaglow?

Homeaglow Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Homeaglow 2.8 star rating from 3183 customer reviews; consumers mostly neutral. Rating distribution shows about 69% unfavorable and 28% positive. Many recent Homeaglow reviews mention recurring billing and refund requests.

Key Takeaways for Future Customers

  • Expect mixed cleaning experiences; some cleaners praised, others called subpar.
  • Watch for unexpected subscription or membership charges and request refunds if billed for no service.
  • Customer service access is frequently reported as difficult or automated only.

Negative Feedback / Risk Areas

  • Recurring customer complaints about billing, unauthorized charges, and refund delays.
  • Multiple reports of cancellation problems and inability to reach live support.
  • Allegations of misleading subscription practices and poor cancellation policy handling.

Positive Feedback

Several reviews praise individual cleaners as professional, thorough, and reliable when service meets expectations.

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Media from reviews

Homeaglow - Emergency
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Homeaglow Collective Complaints

users

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Frank M Jgj
Frank M Jgj
Roanoke, Virginia

Will NOT stop contacting us....

I looked into Homeaglow/Homeglow because they advertised a $19 home cleaning deal. Unfortunately, before realizing it was actually tied to a monthly service with a high fee, we had already entered our phone number and email address. Since then, they have contacted us nonstop by phone calls, text messages, and emails. This has gone way beyond normal marketing. I have received at least 50-70 calls and messages over the past week, and they keep using different phone numbers to call and text, which makes it nearly impossible to block them. I have replied STOP to text messages. I have blocked emails. I have told live agents on the phone to stop calling. None of it has worked. They continue contacting me anyway. This is exactly the kind of business practice that makes people feel trapped after simply looking into a promotion. A $19 cleaning offer should not turn into nonstop calls, texts, emails, and pressure from different numbers after someone has clearly asked to stop being contacted. I want Homeaglow/Homeglow to immediately remove my phone number and email address from all call, text, email, marketing, sales, and third-party outreach lists. I also want confirmation that my information has been removed and that I will not be contacted again. Based on my experience, I would strongly warn people to be very careful before giving this company your phone number or email address. Once they have it, getting them to stop contacting you seems almost impossible.

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Peggy C Pjo
Peggy C Pjo
Smyrna, Georgia

The worst experience!! Someone calls when you need a cleaner. They sign you up for this wonderful pricing for the job. Was guaranteed service the next day. NEVER GOT SERVICE. NO ONE CALLS BACK. DONT

2 supporters

!Guaranteed service Friday. No service then guaranteed service Saturday. No service. Guaranteed Monday no service Monday same. Tuesday again no service!! You cannot get in touch with them via email, text, phone. Dont trust this company to do anything they say. STAY AWAY FROM THIS COMPANY. A SCAM!!! Do not use this service. !!! No call back. I can go on and on because 300 characters have to be in this review. Again SCAM

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Jennifer c Sps
Jennifer c Sps
Nashville, Tennessee

Not paid for services rendered

1 supporter

I havent received any of my pay since I started working and cleaning iv tried to call and it wont ring and if it does ring no one picks up the phone.this place sucks do not get this app bc u cant talk to anyone else bc they do t support custo.er service u ha e to email them everything g then half the time u never hear back from a yone if I do not get payed for what iv already worked ill make sure to take this sight down completely

View full complaint ›
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Company responded
Lateisha F Mpi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Need my account activated

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Homeaglow - Need my account activated
Homeaglow - Need my account activated - Image 2
Updated by user May 26, 2026

My first job I got a five star from both customers and I just wanna continue to work. I’m a single mom.

I made a mistake by canceling the job because the client told me to cancel. I didn’t know the client was supposed to cancel so can somebody please call me back please? I need to get back to work.

I have bills to pay. I’m begging you guys please please it been over 48 hours

Original review May 26, 2026

You deactivated my account but when you take the video it says as long as you cancel a cleaning before 24 hours you wont be penalized for it yeah deactivate my account. [PERSON_NAME] said 25 to reactivate it.

I keep trying to pay the $25 of reactivate now was completely deactivated. Can somebody please call me and tell me whats going on?

Preferred solution: My account to be reactivated

View full review
1 comment
Homeaglow Support
Homeaglow

Hi Lateisha, we appreciate you taking the time to update your review and share your experience. We understand the concerns raised regarding your account and appreciate your patience while working through the reactivation process. Please feel free to reach out to support@homeaglow.com for further assistance.

Dorian M Xnd
map-marker Mcdonough, Georgia

Not satisfied with service

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This company keeps charging my card for services that Im not receiving. I would like to cancel my account ASAP.

Pros:
  • There are no pros
Cons:
  • There are many difficulties

Preferred solution: Full refund

View full review
kathleen c Cmz
map-marker Saint Paul, Minnesota

Need assistance

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Not able to speak to an actual person, a recording says to leave a number. Don't use this company.

And now I can't speak to a human being. They also didn't list the credit card that was used so I could cancel it.

Loss:
$400
Pros:
  • On time
  • Medium service provide provided
Cons:
  • Conned me into our ongoing service monthly which i did not sign for

Preferred solution: Be able to cancel any future services without charge

View full review
kathleen c Cmz
map-marker Saint Paul, Minnesota

Dispute charges never signed for ongoing services only 1.

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AI Highlights
  • - I was emailed about an appointment I never made and can’t cancel charges or locate the card used; I will contact the Better Business Bureau.

I was contacted by email regarding an upcoming appointment that I never made. I then tried to talk with a person to cancel any ongoing charges; however, I was not able to talk to a person.

I looked for the credit card used to cancel future appointments, but I was not able to locate it. I will contact the Better Business Bureau if I can't hear from someone.

I've heard bad reviews. My telephone number is 612-280-****.

Loss:
$50
Pros:
  • On time but average cleaning
Cons:
  • Not did not warn before cancelling there would be a charge of 192

Preferred solution: I did not sign up for any future cleanings was basically just satisfied with the first one now I’m being charged for the next four months even when trying to cancel cannot talk to an actual staff member

User's recommendation: Make sure you don’t sign up for ongoing services

View full review
Sasha B Ibf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lexington, Kentucky

My name is Sasha Bowser and y’all put...

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My name is Sasha Bowser, and y'all put me on a membership that I have no clue how I got subscribed to when I didn't agree. Y'all have been trying to take money from me, but y'all are not going to get it, and I'm not canceling to pay extra for something I didn't even sign up for.

Pros:
  • Cheap cleaning service
Cons:
  • Signed me up for unwanted membership

Preferred solution: Cancel membership for free because I didn’t agree to this or sign up for this

View full review
Amy B Oto

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Powder Springs, Georgia

Amazing!

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Amazing! I've had a hard year both physically and mentally and while I picked up and wiped down, I haven't been able to really clean and its been eating at me.

Maria to the rescue! Her hard work and attention to detail literally brought tears to my eyes when I walked in my home.

I can't thank her enough and look forward to having her back again! Thank you, Maria!

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Rick T Vjv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Powder Springs, Georgia

His cleaning was thorough

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His cleaning was thorough. He was kind.

Can you treated everything with respect and care. Im definitely rebooking him for my next cleaning.

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Dawanna Bax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I canceled my service

I canceled my service last week you have my cleaning scheduled for Friday 17 at 2:00 pm I am not going to accept this cleaning please contact chanelll and let her know iam no longer in need of homeglow services

Preferred solution: Apology

View full review
Anonymous
map-marker New York, New York

Didn't work

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Need to speak to someone asap/ and my app is not working. Says we are sorry we are having trouble.

Please contact support. But the app is broken to contact support

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Brennin Rkw
map-marker Avon, Connecticut

Shower door is broken

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My cleaner was lovely, it the shower doors were closed in the wrong order and then when I tried to open them, the door came loose. This is the first time it happened and it was done with no mal-intentions but I wanted it to be known. I cannot get a customer service number for this company.

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Joe c Ulf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Morton Grove, Illinois

Emergency

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AI Highlights
  • - The cleaner never showed up.
  • - A confirmation came from a person with a different name; the photo didn't match, and texts conflicted with dashboard.

My cleaner never showed up again. Also the lady that texted me for confirmation of the cleaning was not the picture of the person that then tried to confirm the appointment.

That made me uncomfortable. The texts they contact you through arent consistent with the dashboard when people try to confirm appointment.

The pictures attached show my conversation but then a new name entirely tried to confirm. A man with a different name than Shawanda who confirmed with me.

Cons:
  • Wish i could get anyone to show up

Preferred solution: I just want a cleaning that knows for where twice now no one showed up.

User's recommendation: I’m now concerned with using them because the help center doesn’t offer live support or chat and this happened to me twice now.

View full review
Yvonne P Xtk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Miss information

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Don't use them; there's no direct support number, and that's very annoying when your money is involved. So now I have to figure out how to get my money back because they don't put everything upfront like they say. After you sign up, they tell you everything.

Loss:
$19
Cons:
  • Misleading on pricing

Preferred solution: Full refund

User's recommendation: Don’t use them if there is an issue there is no one to contact

View full review
Company responded
Richard S Jqs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No show. Remove my credit card info. No more scheduled appointments

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AI Highlights
  • - 10 AM appointment was a no-show and rescheduled to the 27th; I want my card data removed.
  • - I was not notified and had to rearrange my day.

I was scheduled for a 10 AM appointment with Savannah, and nobody showed. Then I looked and I'm finding out now it's been rescheduled for the 27th, and nobody notified me.

I arranged my workday according to this. I want nothing to do with Homo Glow. I gave you my credit card number. Please get rid of it.

I don't want you having it. If it's ever used by you guys, I will sue.

Remove me from your Homo Glow list. My name is Richard Salada.

Pros:
  • Irresponsible
Cons:
  • Irresponsible no accountability

Preferred solution: Full refund

View full review
1 comment
Homeaglow Support
Homeaglow

Hi Richard, we understand the concerns you've raised regarding your appointment and overall experience. We appreciate you taking the time to share your perspective. We'd like the opportunity to look further into the concerns you've raised, and our team can be reached at support@homeaglow.com.

Company responded
Maria A Nnr
map-marker Pompano Beach, Florida

Fraud

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I would put you even 0 star. No cleaning for what I paid.

I need my refund asap. I will post your review everywhere

Preferred solution: Full refund

View full review
1 comment
Homeaglow Support
Homeaglow

Hi Maria, we understand the concerns you've raised regarding your recent appointment and billing. We appreciate you taking the time to share your perspective. We'd like the opportunity to look further into the concerns you've raised, and our team can be reached at support@homeaglow.com.

Company responded
Lisa P Nay
map-marker Bolingbrook, Illinois

Dispute

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They have taken money and cancelled my appointment , I would like to speak with someone, and find out what is going on or I will call the bbb on them

Pros:
  • Done
Cons:
  • Deducted money from my account

Preferred solution: Full refund

View full review
1 comment
Homeaglow Support
Homeaglow

Hi Lisa, we understand the concerns you've raised regarding your appointment and billing. We appreciate you taking the time to share your perspective. We'd like the opportunity to look further into the concerns you've raised, and our team can be reached at support@homeaglow.com.

Company responded
Anonymous
map-marker Newburgh, New York

Customer service is very hard to reach. There is no phone to call for immediate attention.

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I booked a cleaning service, and a cleaner contacted me through text and, without asking me if it was ok changed my appointment. The day of my original appointment, another person texted me to ask if today was still good.

I wasn't sure if the other person was going to show up the following day. All turned out ok.

View full review
1 comment
Homeaglow Support
Homeaglow

Thank you for sharing your experience. We understand your concerns regarding the appointment changes and appreciate your patience throughout the process. We're glad everything ultimately worked out.

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