Homeaglow
Homeaglow Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Homeaglow has a 2.8 star rating from 2978 reviews, with 5% of users likely to recommend. Rating breakdown shows more unfavorable than positive feedback and overall neutral consumer sentiment.
Key Takeaways for Future Customers
- Check Homeaglow reviews for recurring billing and refund issues before subscribing to membership.
- Expect mixed cleaner quality; some cleaners praised while many report no-shows.
- Prepare for limited live customer service and difficult cancellation or account deactivation processes.
Negative Feedback / Risk Areas
- Frequent customer complaints about unauthorized charges and billing practices.
- Requests for refunds are common due to missed appointments and resubscriptions.
- Poor customer service, hard-to-cancel memberships, and account deactivation problems.
Positive Feedback
Some cleaners receive strong praise for professionalism, attention to detail, and thorough service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Homeaglow has a 2.8 star rating from 2978 reviews, with 5% of users likely to recommend. Rating breakdown shows more unfavorable than positive feedback and overall neutral consumer sentiment.
Key Takeaways for Future Customers
- Check Homeaglow reviews for recurring billing and refund issues before subscribing to membership.
- Expect mixed cleaner quality; some cleaners praised while many report no-shows.
- Prepare for limited live customer service and difficult cancellation or account deactivation processes.
Negative Feedback / Risk Areas
- Frequent customer complaints about unauthorized charges and billing practices.
- Requests for refunds are common due to missed appointments and resubscriptions.
- Poor customer service, hard-to-cancel memberships, and account deactivation problems.
Positive Feedback
Some cleaners receive strong praise for professionalism, attention to detail, and thorough service.
Media from reviews
![Homeaglow - My name is [PERSON_NAME] and I saw...](https://cdn0.opinion-corp.com/review-media/pictures/2026/06/02/homeaglow_my-name-is-person-name-and-i-saw-202606027239966_32b1-medium.jpeg)
Homeaglow Collective Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Need my account activated
My first job I got a five star from both customers and I just wanna continue to work. I’m a single mom.
I made a mistake by canceling the job because the client told me to cancel. I didn’t know the client was supposed to cancel so can somebody please call me back please? I need to get back to work.
I have bills to pay. I’m begging you guys please please it been over 48 hours
You deactivated my account but when you take the video it says as long as you cancel a cleaning before 24 hours you wont be penalized for it yeah deactivate my account. [PERSON_NAME] said 25 to reactivate it.
I keep trying to pay the $25 of reactivate now was completely deactivated. Can somebody please call me and tell me whats going on?
Preferred solution: My account to be reactivated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want a refund
I haven't used the service in a while I was charged twice I want a refund for two transactions. I was charged 59.99 twice for April and may I don't understand why I want a refund please
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisappointed employee
- Staff was disrespectful; no service provided.
- Appointments were canceled without notice.
- Charges billed without confirmation; harassment via texts.
Disrespectful employee talking to me in a very disrespectful manner. I did not get service; she did not call my cell.
I don't want the service; she changed my time to later when I told her it was a bad time. Do not charge my credit card; update my cleaning without confirming it with me first. I don't do business like that. If you are supposed to come, I can see an hour difference, but she rescheduled it for 3 hours later.
I had a doctor appointment to go to get my medicine for the month, and she had no regard. You all canceled my appointments all week without telling me and had me take off work 3 days in a row for no-shows on your end. Then you set me up with a disrespectful child who isn't even able to communicate properly or respectfully, threatening me I'm going to pay her or else, kept texting my personal number. After I told her to stop, I had to block the company phone because she kept texting me like she is crazy.
My husband said she cannot come to our house at all.
Do not charge my card; I'm disputing the charges if you do. I contacted you all for hours while she is texting me like a fool.
Preferred solution: Full refund
User's recommendation: Vet the cleaners thoroughly
Chicago, Illinois
Cleaning person had not arrived
No live customer service representative. Everything is pre-recorded.
The cleaning person never arrived. I would like a refund for the service that I paid for. The job was never carried out.
No one has reached out to me about the cleaners status, or if I will get my refund. This is exhausting.
Preferred solution: Full refund
User's recommendation: No. The ad says only 19.00, but I was billed 52.00
Owensboro, Kentucky
This company doesn't have a phone number to reach for customer service or support. It doesn't have any app. It also have extra charges or fees on your bill. on your
I could not get an local service. The workers have to drive from the next state which often they have to cancel their service.
You had to schedule around the cleaner time available to clean. Not happy with service or cost.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want a refund for the two transaction that was charged from my credit card
I was charged 59.00 twice today for the service and i haven't used the service in months why am i being charged for it I want a refund total is 120.00 I didn't knoe the membership is 60 a month I thought when I use the service I pay it when I need it.
We're sorry to hear your concerns and appreciate you bringing this to our attention. We'd like to look into this further and assist you. Kindly reach out to our team at support@homeaglow.com
Wellington, Florida
Contract
Im being charged 4 times for the month of June and my contract ends in June and I do not want to renew my contract
- Non
- Rip off by charging extra fees
Preferred solution: Cancel my subscription please
User's recommendation: Do not do business with Homeglow
Hi Pearl, we’re sorry to hear this. Please email us at support@homeaglow.com with your account details (name, email, or phone number), and we’ll work to resolve this for you.
Buffalo, New York
There is no way for me to speak to an actual representative. I don’t want to be charged for this. I want to cancel the account and there is no way for me to do that but I’ve already been charged.
Not interested in service. I charge my card by accident.
I just wanted to see what it was about. I would like to cancel the account and refund a payment.
Hi Ariyan, thank you for reaching out. To help us provide assistance, please contact support@homeaglow.com with your account details.
Central Islip, New York
Refund
- Charged for an unused membership and a cancellation fee.
- Service was bad; a cleaner allegedly stole supplies; refund to card requested.
Money was taken off my card for a membership that I havent used in months and was not happy with the service I have received the cleaner stole cleaning products and paper towels. The membership was intended to get canceled a long time ago, but I am being charged for a cancellation fee and I dont have the money. I am requesting a refund to be put back on my card immediately.
We're sorry to hear your concerns and appreciate you bringing this to our attention. We'd like to look into this further and assist you. Kindly reach out to our team at support@homeaglow.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Brunswick, New Jersey
Canceled morning of appt after the cleaner confirmed the night before.
- Appointment canceled day of despite 2 weeks' notice and confirmations.
- Unresponsive phone, text, and email; support unavailable; CC refund.
My appt was for a special occasion, so I booked the service 2 weeks in advance and confirmed with the cleaner several times right up to 8 PM the day before. At 8 AM, I got an email that the appt was canceled.
The telephone number, text, and email were unresponsive. Customer service did not pick up the phone or have voicemail. I told CC to dispute the charge.
I received an instant refund from CC, so HomeAGlow must have a reputation for charging for services not rendered. Call MollyMaid or your neighbor's maid, but never HomeAGlow!
- There a scam
Preferred solution: Full refund
User's recommendation: CALL MOLLYMAIDS!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy homeaglow account
When i went to the people door they wasnt there and did not open the Door at all..& I even Call Them and aint Nobody answer
Hi Carmiella, we’re sorry to hear this. Please email us at support@homeaglow.com with your account details (name, email, or phone number), and we’ll work to resolve this for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpeak to Someone
My account got Deactivated because of someone was not home and i been there and they did not come to the door at all & i need to speak to someone to activate my account
Winter Garden, Florida
Cancel all services
If I can't have the same housekeeper, then I don't want to continue with the service. *** was our cleaner.
Hi David, thank you for reaching out. To help us provide assistance, please contact support@homeaglow.com with your account details.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Scam run away
Terrible unresponsive and extremely sketchy what cleaning company tries to trap you for 4 months to make make you pay.
Hi Tempura, we’re sorry to hear this. Please email us at support@homeaglow.com with your account details (name, email, or phone number), and we’ll work to resolve this for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
Not paid for services rendered
Im pissed call me bc I have called over 12 times and it will not right g or go through phone number ***
I havent received any of my pay since I started working and cleaning iv tried to call and it wont ring and if it does ri g no one picks up the phone.
- You dont get payed
Preferred solution: I would like to get payed for the service I've already completed
User's recommendation: Dont get this app if u want to be payed
Hi Taiesha , thank you for reaching out. To help us provide assistance, please contact support@homeaglow.com with your account details.
Arlington, Tennessee
Disputes and not happy
Not happy and overcharged. Got sick one time and still got cancellation fee because did not want to be there.
Also laundry was not supposed to be done but charged. On phone the whole time
Preferred solution: Full refund
User's recommendation: Don’t do it
Hi Matt, we’re sorry to hear this. Please email us at support@homeaglow.com with your account details (name, email, or phone number), and we’ll work to resolve this for you.
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Hi Lateisha, we appreciate you taking the time to update your review and share your experience. We understand the concerns raised regarding your account and appreciate your patience while working through the reactivation process. Please feel free to reach out to support@homeaglow.com for further assistance.