Homeaglow Reviews
Homeaglow Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Homeaglow has a 2.8 star rating from 3316 reviews, with 5% likely to recommend; sentiment is mostly neutral to negative. Many Homeaglow reviews cite high price level and mixed cleaner quality.
Key Takeaways for Future Customers
- Expect variable cleaner quality; some repeat cleaners praised.
- Prepare for billing questions and disputed charges; ask about membership and subscription terms.
- Have documentation if you need refunds or cancellations.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and no live phone support.
- Reports of billing errors, double charges, and refund delays.
- No-show cleaners, scheduling failures, and cancellation difficulties.
Positive Feedback
Some customers praise individual cleaners for thorough, exceptional work and punctuality.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Homeaglow has a 2.8 star rating from 3316 reviews, with 5% likely to recommend; sentiment is mostly neutral to negative. Many Homeaglow reviews cite high price level and mixed cleaner quality.
Key Takeaways for Future Customers
- Expect variable cleaner quality; some repeat cleaners praised.
- Prepare for billing questions and disputed charges; ask about membership and subscription terms.
- Have documentation if you need refunds or cancellations.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and no live phone support.
- Reports of billing errors, double charges, and refund delays.
- No-show cleaners, scheduling failures, and cancellation difficulties.
Positive Feedback
Some customers praise individual cleaners for thorough, exceptional work and punctuality.
Media from reviews
Homeaglow Collective Complaints
Stealing money/ over charge for payouts, retaliation, racial discrimination
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, Virginia
Hey, how you doing? My name is Aaron...
- - The applicant needs a major credit card to start work; cash apps and PayPal aren't accepted, they have accounts and photos, and want a texted reply.
Hey, how you doing? My name is Aaron John.
I'm calling because I don't have a direct number to get in contact with you guys, but right now I need a major arm. It says that I need a major credit card in order to open up and start working over there because I have Cash App, but they won't take that, and I tried PayPal, and it won't take that card. So, I need a major credit card to open up in order for the building and start job to stop, but I got the account and everything set up. I got a couple of jobs, and everything, I took the pictures and everything showed my pictures, the cleaning supplies, and all of that, so you know I'm very interested in it.
I'm just trying to get the major credit card, and then I can go ahead and start.
When you get this message, text me back. You take it easy and have a good day, and I appreciate you working with me.
User's recommendation: Well, y’all pretty good I like it y’all excellent you know what I’m saying we just gotta get it like a number for us so that way we can make direct contact and let you know the situation and everything even though you already explained to me how to get things done so that’s it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laguna Niguel, California
Unacceptable cleaning job
- - The cleaner did not clean the house; the bathroom, floors, and fridge were not cleaned.
- - Support was unresponsive and I will cancel my membership.
The cleaner, Michelle, sent to me on 7/31/26 by Homeaglow, did not clean my house. I have no idea what she did for 3 hours.
The master bathroom was not cleaned at all (toilet, shower, countertops, sinks), she did not remove the dirty sheets on the master bed but instead put the clean sheets and pillowcases over the dirty ones, the hardwood floor was still dirty, the stainless refrigerator wasn't wiped down... It's possible that she vacuumed one area rug and fluffed a few pillows on the couch but that's about it. I refuse to pay for this service on 7/31/26. I reached out online to Customer support at Homeaglow almost 1 week ago and have received no response.
Homeaglow does not even provide a phone number on their site or with my membership with the option to speak to a representative in customer support. Very unhappy with this experience and will be cancelling my membership.
User's recommendation: Do not waste your money on this cleaning service/membership.ship.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane, Washington
Anarely is AMAZING.
Anarely is AMAZING. she's a good sport about all the dog hair.
she is also just so nice. My dogs ADORE her and she is always welcome in my home!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane, Washington
Jesus was great.
Jesus was great. He showed up on time, was very thorough, and made sure we were happy with everything before he moved onto the next area. We will definitely be booking him again in the future.
Ashburn, Virginia
No.show
Appointment was for 2 PM, at 330. Cleaner texted her GPS took her where it wants to go, pure BS. Don't use Home Aglow.
- Not reliable
Preferred solution: Reliable service
User's recommendation: Don’t use home aglow
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Put my money back to card twice
For the last few days, I've been trying to call and email your guys, and no one is calling me back. So, you have to put this money back in my card.
Twice it took it out: of July and of August, and no service.
I am not happy with the service, and I need my money back on my card. Thank you.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy bill is supposed to be 59.00 but you...
My bill is supposed to be 59.00, but you have billed me 4 times this month: one at 59.00, one at 36.00, one at 20.00, and one at 7.00. You need to remove all but the 59.00 and cancel my account. I will be giving your page a review note.
- No pros
- Crooks
Preferred solution: Full refund
User's recommendation: Do not use these people, they are crooks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled cleaning
Cancelled 15 minutes before scheduled cleaning and has no active phone line for support absolute ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Katy, Texas
I need to know what I am being charged for my cleaning
I need to know what I am being charged for my cleaning and I cant even get a hold of someone to find this information out. Please contact me asap at 340775****
Thank you
Hi Kendra, thank you for reaching out. To help us provide assistance, please contact support@homeaglow.com with your account details.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albany, New York
Cleaner never showed up
Cleaner never showed up. I feel like I got scammed and this company is a fraud, just getting people's information and credit card.
I am so damn mad that I trusted y'all to help me when I needed help. Gotta look into this business.
- I feel scammed
Preferred solution: Deliver product or service ordered
User's recommendation: None
San Lorenzo, California
No service today.Ihad a cleaning scheduled for today. No one showed up
No show. No back up.
No, I want to cancel service and my money returned. I will cancel my check if I do not hear from you.
User's recommendation: Investage first
Hi Cloe, we’re sorry to hear about your experience. Please email us at support@homeaglow.com with your name, registered email, or phone number so we can assist you. We’re here to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSaid double booked Sept 3 1-4 only want Nadine for one appt
Not sure whether the issue is resolved. Want Nadine once for Sept 3, 1-4.
Please email me that I have one appointment with Nadine on Sept 3, 1-4.
darby0751@***.com. Thank you.
Hi Christine, thank you for reaching out. To help us provide assistance, please contact support@homeaglow.com with your account details.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Valery is awesome
Valery is awesome - very thorough, fast, hardworking, simply perfect! Shes a pleasure to have around! Want nobody else in my home but only dearest Valerie!
Thank you for your amazing feedback, Elena. We’re delighted Valery delivered the high-quality service you deserve. We truly appreciate your continued support!
Erlanger, Kentucky
Canceling cleaner account
No one answered call I have tried to cancel my account. This is ridiculous.
No one answered. No one responds to text or emails
User's recommendation: No
Hi Alixandria, thank you for reaching out. To help us provide assistance, please contact support@homeaglow.com with your account details.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Candy did a great job!
Candy did a great job! She was extremely nice, was easy to communicate with and had a great personality. She worked really hard and left the house looking very clean.
Thank you for sharing your experience, Linda. We’re so pleased Candy’s professionalism, hard work, and positive attitude made such a great impression. Thank you for choosing Homeaglow!
Saint Johns, Florida
You cannot speak to anyone. I’m tired of trying
They can communicate. I have tried to call them and email them.
Im really sick and tired of trying to talk with them.
Im Canceling my appointment for Monday. I want my deposit returned to me I feel like this is a scam operation and having to write a notice of 100 characters is rediculas and a waste of my time
Hi Camarion, we regret that your issue remains unresolved. Please contact us at support@homeaglow.com and include your case details.
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Hi Aaron, thank you for your feedback and your interest in cleaning with Homeaglow. We appreciate your kind words.
If you need assistance with your account or payment method, please email us at support@homeaglow.com with your account details, and our team will be happy to review your situation and assist you. We look forward to helping you get started.