Homeaglow
Homeaglow Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Homeaglow 2.8 star rating from 3183 customer reviews; consumers mostly neutral. Rating distribution shows about 69% unfavorable and 28% positive. Many recent Homeaglow reviews mention recurring billing and refund requests.
Key Takeaways for Future Customers
- Expect mixed cleaning experiences; some cleaners praised, others called subpar.
- Watch for unexpected subscription or membership charges and request refunds if billed for no service.
- Customer service access is frequently reported as difficult or automated only.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, unauthorized charges, and refund delays.
- Multiple reports of cancellation problems and inability to reach live support.
- Allegations of misleading subscription practices and poor cancellation policy handling.
Positive Feedback
Several reviews praise individual cleaners as professional, thorough, and reliable when service meets expectations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Homeaglow 2.8 star rating from 3183 customer reviews; consumers mostly neutral. Rating distribution shows about 69% unfavorable and 28% positive. Many recent Homeaglow reviews mention recurring billing and refund requests.
Key Takeaways for Future Customers
- Expect mixed cleaning experiences; some cleaners praised, others called subpar.
- Watch for unexpected subscription or membership charges and request refunds if billed for no service.
- Customer service access is frequently reported as difficult or automated only.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, unauthorized charges, and refund delays.
- Multiple reports of cancellation problems and inability to reach live support.
- Allegations of misleading subscription practices and poor cancellation policy handling.
Positive Feedback
Several reviews praise individual cleaners as professional, thorough, and reliable when service meets expectations.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need my account activated
My first job I got a five star from both customers and I just wanna continue to work. I’m a single mom.
I made a mistake by canceling the job because the client told me to cancel. I didn’t know the client was supposed to cancel so can somebody please call me back please? I need to get back to work.
I have bills to pay. I’m begging you guys please please it been over 48 hours
You deactivated my account but when you take the video it says as long as you cancel a cleaning before 24 hours you wont be penalized for it yeah deactivate my account. [PERSON_NAME] said 25 to reactivate it.
I keep trying to pay the $25 of reactivate now was completely deactivated. Can somebody please call me and tell me whats going on?
Preferred solution: My account to be reactivated
Not satisfied with service
This company keeps charging my card for services that Im not receiving. I would like to cancel my account ASAP.
- There are no pros
- There are many difficulties
Preferred solution: Full refund
Need assistance
Not able to speak to an actual person, a recording says to leave a number. Don't use this company.
And now I can't speak to a human being. They also didn't list the credit card that was used so I could cancel it.
- On time
- Medium service provide provided
- Conned me into our ongoing service monthly which i did not sign for
Preferred solution: Be able to cancel any future services without charge
Dispute charges never signed for ongoing services only 1.
- - I was emailed about an appointment I never made and can’t cancel charges or locate the card used; I will contact the Better Business Bureau.
I was contacted by email regarding an upcoming appointment that I never made. I then tried to talk with a person to cancel any ongoing charges; however, I was not able to talk to a person.
I looked for the credit card used to cancel future appointments, but I was not able to locate it. I will contact the Better Business Bureau if I can't hear from someone.
I've heard bad reviews. My telephone number is 612-280-****.
- On time but average cleaning
- Not did not warn before cancelling there would be a charge of 192
Preferred solution: I did not sign up for any future cleanings was basically just satisfied with the first one now I’m being charged for the next four months even when trying to cancel cannot talk to an actual staff member
User's recommendation: Make sure you don’t sign up for ongoing services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My name is Sasha Bowser and y’all put...
My name is Sasha Bowser, and y'all put me on a membership that I have no clue how I got subscribed to when I didn't agree. Y'all have been trying to take money from me, but y'all are not going to get it, and I'm not canceling to pay extra for something I didn't even sign up for.
- Cheap cleaning service
- Signed me up for unwanted membership
Preferred solution: Cancel membership for free because I didn’t agree to this or sign up for this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Amazing!
Amazing! I've had a hard year both physically and mentally and while I picked up and wiped down, I haven't been able to really clean and its been eating at me.
Maria to the rescue! Her hard work and attention to detail literally brought tears to my eyes when I walked in my home.
I can't thank her enough and look forward to having her back again! Thank you, Maria!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |His cleaning was thorough
His cleaning was thorough. He was kind.
Can you treated everything with respect and care. Im definitely rebooking him for my next cleaning.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI canceled my service
I canceled my service last week you have my cleaning scheduled for Friday 17 at 2:00 pm I am not going to accept this cleaning please contact chanelll and let her know iam no longer in need of homeglow services
Preferred solution: Apology
Didn't work
Need to speak to someone asap/ and my app is not working. Says we are sorry we are having trouble.
Please contact support. But the app is broken to contact support
Shower door is broken
My cleaner was lovely, it the shower doors were closed in the wrong order and then when I tried to open them, the door came loose. This is the first time it happened and it was done with no mal-intentions but I wanted it to be known. I cannot get a customer service number for this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Emergency
- - The cleaner never showed up.
- - A confirmation came from a person with a different name; the photo didn't match, and texts conflicted with dashboard.
My cleaner never showed up again. Also the lady that texted me for confirmation of the cleaning was not the picture of the person that then tried to confirm the appointment.
That made me uncomfortable. The texts they contact you through arent consistent with the dashboard when people try to confirm appointment.
The pictures attached show my conversation but then a new name entirely tried to confirm. A man with a different name than Shawanda who confirmed with me.
- Wish i could get anyone to show up
Preferred solution: I just want a cleaning that knows for where twice now no one showed up.
User's recommendation: I’m now concerned with using them because the help center doesn’t offer live support or chat and this happened to me twice now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMiss information
Don't use them; there's no direct support number, and that's very annoying when your money is involved. So now I have to figure out how to get my money back because they don't put everything upfront like they say. After you sign up, they tell you everything.
- Misleading on pricing
Preferred solution: Full refund
User's recommendation: Don’t use them if there is an issue there is no one to contact
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo show. Remove my credit card info. No more scheduled appointments
- - 10 AM appointment was a no-show and rescheduled to the 27th; I want my card data removed.
- - I was not notified and had to rearrange my day.
I was scheduled for a 10 AM appointment with Savannah, and nobody showed. Then I looked and I'm finding out now it's been rescheduled for the 27th, and nobody notified me.
I arranged my workday according to this. I want nothing to do with Homo Glow. I gave you my credit card number. Please get rid of it.
I don't want you having it. If it's ever used by you guys, I will sue.
Remove me from your Homo Glow list. My name is Richard Salada.
- Irresponsible
- Irresponsible no accountability
Preferred solution: Full refund
Fraud
I would put you even 0 star. No cleaning for what I paid.
I need my refund asap. I will post your review everywhere
Preferred solution: Full refund
Dispute
They have taken money and cancelled my appointment , I would like to speak with someone, and find out what is going on or I will call the bbb on them
- Done
- Deducted money from my account
Preferred solution: Full refund
Customer service is very hard to reach. There is no phone to call for immediate attention.
I booked a cleaning service, and a cleaner contacted me through text and, without asking me if it was ok changed my appointment. The day of my original appointment, another person texted me to ask if today was still good.
I wasn't sure if the other person was going to show up the following day. All turned out ok.
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Hi Lateisha, we appreciate you taking the time to update your review and share your experience. We understand the concerns raised regarding your account and appreciate your patience while working through the reactivation process. Please feel free to reach out to support@homeaglow.com for further assistance.