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This month the number of Homeaglow customer service requests is much higher than usual.
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Homeaglow is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

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Elena K Hpy

When does the membership start

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When does the membership start? What is your membership cancellation policy?

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2 comments
Sorayah Ofb

How often will be required for cleanings each month? I need only twice a month cleanings and only rooms I choose.

Elena K Hpy
PissedConsumer on Behalf of the Company

Your membership won't start until you have had a first cleaning. After your first cleaning, your membership starts with a 6-month commitment term. After the commitment term, you can cancel any time with no fees. Cancelling before 6 months will result in your first cleaning being charged at full price.

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Elena K Hpy

What's included in a cleaning

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What's included in a cleaning? What's not included?

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1 comment
Elena K Hpy
PissedConsumer on Behalf of the Company

Cleaners on Homeaglow don't move heavy items, do outdoor work, clean carpets, remove mold or infestation, remove deep stains, clean pet messes, clean blinds or areas outside of normal reach.

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Elena K Hpy

How do I cancel my membership

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How do I cancel my membership?

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1 comment
Elena K Hpy
PissedConsumer on Behalf of the Company

Your membership comes with a 6-month commitment term. You can choose to cancel your membership any time, or pause for a certain period of time. There is a fee if you choose to cancel before your 6-month commitment. To cancel your membership:
1.Log into your dashboard
2.Go to Settings
3.Go to Membership
4.Click "Cancel"
By canceling, your membership will terminate immediately and you won't have access to discounted cleanings. You can choose to reactivate your membership any time after canceling.

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Elena K Hpy

How much is Homeaglow after the first cleaning

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How much is Homeaglow after the first cleaning?

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1 comment
Elena K Hpy
PissedConsumer on Behalf of the Company

As a member, subsequent cleanings booked through Homeaglow average $22/hour. This is a 50% discount from the rate for a one-time cleaning. The exact price will depend on your location and cleaner you choose. We'll show you the estimated cost immediately before booking.

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Elena K Hpy

How much is Homeaglow for a first cleaning

With Company Response

How much is Homeaglow for a first cleaning? And how is it so cheap?

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1 comment
Elena K Hpy
PissedConsumer on Behalf of the Company

As a member, the first cleaning will cost you $9 for 2 hours, $19 for 3 hours, $39 for 4 hours, or $79 for 6 hours. We're so confident you'll love your cleaning that we're willing to offer a special introductory offer exclusive to new members to try us. Rest assured, while the service is deeply discounted for you, cleaners on Homeaglow still earn their hourly rate for your first cleaning.

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Zaccheus Lwz
Verified Reviewer

My name is Cheryl Banks do you see a booking for me for Monday the 21st

My name is Cheryl Banks do you see a booking for me for Monday the 21st

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Angelena Bmj
Verified Reviewer

My name is Ralph Marshall

My name is Ralph Marshall. I cancelled my membership on September 23, 2024.

Why was I charged on May 30th, 2025?

I have already contacted my bank and will not be paying these charges but have not raised it to fraud yet. Thank you for reversing these May 30 charges.

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Torie Qdr

I am a care giver and manage the home of a 79 year old retired man

I am a care giver and manage the home of a 79 year old retired man. He lives alone 3 bedroom house with a bath 1/2 little to none furniture.

he only uses the living with 1 recliner chair, doesn't ,cook. Kitchen needs cleaning,walls and cabinets also inside refrigerator, carpet vacuumed in all 3 bedroom only with dusting. Cleaning the windows.

He doesn't need some of the premium service every visit. How much is the estimated cost for the $19 membership

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Zaccai Eav

Good morning

Good morning. I would like to try a cleaning.

Do I have to commit to a monthly fee? I can be reached at 203982**** Thank you

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Sorayah Ofb

How often must I use this service

How often must I use this service? I'm looking for 2 times a month for 2000 sq.

ft house. Can I choose rooms I want cleaned?

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Shakil Jis

I don't want to commit to a regular schedule cleaning service until I see how i like the service

I don't want to commit to a regular schedule cleaning service until I see how i like the service. I want to sign the agreement without commitment.

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Slater Kmk

I have an appointment today and the person never showed up

I have an appointment today and the person never showed up. I was scheduled for 10am*11am for a 3hr cleaning.

I tried reaching out to her with no reply back. How do I get a refund?

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