Homeaglow Questions and Answers
When does the membership start? What is your membership cancellation policy?
What's included in a cleaning? What's not included?
Cleaners on Homeaglow don't move heavy items, do outdoor work, clean carpets, remove mold or infestation, remove deep stains, clean pet messes, clean blinds or areas outside of normal reach.
How do I cancel my membership?
1.Log into your dashboard
2.Go to Settings
3.Go to Membership
4.Click "Cancel"
By canceling, your membership will terminate immediately and you won't have access to discounted cleanings. You can choose to reactivate your membership any time after canceling.
How much is Homeaglow after the first cleaning?
As a member, subsequent cleanings booked through Homeaglow average $22/hour. This is a 50% discount from the rate for a one-time cleaning. The exact price will depend on your location and cleaner you choose. We'll show you the estimated cost immediately before booking.
How much is Homeaglow for a first cleaning? And how is it so cheap?
As a member, the first cleaning will cost you $9 for 2 hours, $19 for 3 hours, $39 for 4 hours, or $79 for 6 hours. We're so confident you'll love your cleaning that we're willing to offer a special introductory offer exclusive to new members to try us. Rest assured, while the service is deeply discounted for you, cleaners on Homeaglow still earn their hourly rate for your first cleaning.
I am a care giver and manage the home of a 79 year old retired man. He lives alone 3 bedroom house with a bath 1/2 little to none furniture.
he only uses the living with 1 recliner chair, doesn't ,cook. Kitchen needs cleaning,walls and cabinets also inside refrigerator, carpet vacuumed in all 3 bedroom only with dusting. Cleaning the windows.
He doesn't need some of the premium service every visit. How much is the estimated cost for the $19 membership
Good morning. I would like to try a cleaning.
Do I have to commit to a monthly fee? I can be reached at 203982**** Thank you
How often must I use this service? I'm looking for 2 times a month for 2000 sq.
ft house. Can I choose rooms I want cleaned?
I don't want to commit to a regular schedule cleaning service until I see how i like the service. I want to sign the agreement without commitment.
I have an appointment today and the person never showed up. I was scheduled for 10am*11am for a 3hr cleaning.
I tried reaching out to her with no reply back. How do I get a refund?
How often will be required for cleanings each month? I need only twice a month cleanings and only rooms I choose.
Your membership won't start until you have had a first cleaning. After your first cleaning, your membership starts with a 6-month commitment term. After the commitment term, you can cancel any time with no fees. Cancelling before 6 months will result in your first cleaning being charged at full price.