Homeaglow
Reviews and Complaints
Crescent City, California
Refund and cancellation of services
Never received services. Please refund and cancel the service.
Charged my ATM again this month. Could not figure out how to cancel.
- Not good support
Preferred solution: Full refund
User's recommendation: Not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to speak with somebody
- - No contact; the reviewer warns others to stay away.
- - Pricing: ad shows $7,999; billed $150 plus $59, $99 monthly.
- - Six months to expire.
I wouldn't give you one single star, and that option is not available. I have been trying to talk to somebody, and I haven't received any phone calls, any messages, any emails?
What you advertise for four hours is $7999, but I've been charged $150 with an addition of $59 and $99 a month.
At this point, I'm just waiting for the six months to expire, and I'm telling all my friends to stay far away from your company—a scam, scam, scam. Where are you guys located?
- Horrible communication with the actual service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
I have more than one date for service I want to know why to call
I ordered a clean-up person for Friday the 15th, but you guys scheduled me for the 10th. So, I need to talk to somebody on Monday. Great start.
- No way to get a hold of them
- No way to get a hold of them
Preferred solution: To talk to someone
Manassas, Virginia
Need assistance
My email has changed. I have received no communication from you.
You may reach me via text.
I wish to cancel all future appointments. My text is 702-525-****.
- Stop using text too communicate
Preferred solution: Stop cleaner showing up And close my account Hope I will check too see if I lost money
Hi Claire, thank you for taking the time to share your feedback. We're sorry your experience didn't meet your expectations.
If you have an existing support case, please reply to your current email thread so our team can continue assisting you. If not, please contact us at support@homeaglow.com using the email address associated with your account.
Atascadero, California
Questions
Never knew I was roped into a 6month contract and if cancelled before the six month I have to pay full $105.00 never ever would I have agreed to such a unreasonable offer
User's recommendation: The fine print is no JOKE
Hi, thank you for sharing your feedback. We're sorry your experience didn't meet your expectations. If you'd like us to look into your account, please contact us at support@homeaglow.com using the email address associated with your account.
Pittsburgh, Pennsylvania
I had an appointment, no body showed up
I called nobody returned my numerous calls, chatted on line, nothing happened I don't how to deal with this company I agreed on a contract they scheduled a cleaning person she changed the dates three times I agreed no one showed
I had signed a contract with Homeaglow for cleaning my house. The lady changed the days three times and also the time.
I accommodated her, and she was supposed to show up today at 4 PM. But nobody showed up.
- So far no pros
- I can not get a hold of anybody not even the cleaner that was scheduled
Preferred solution: Full refund
User's recommendation: Never sign a contract with homeaglow ,I can't get a hold of any body to talk to
Hi Mohammad, thank you for taking the time to share your feedback. We're sorry your scheduled cleaning did not go as planned. If you'd like us to look into this, please contact us at support@homeaglow.com using the email address associated with your account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel any payment
Cant talk to anyone and am done with the online process. No verbal communication whatsoever and endless requests for help.
- Can not cacel or talk with a live person
Preferred solution: Full refund
Hi Linda, thank you for sharing your feedback. We're sorry your experience didn't meet your expectations.
If you have an existing support case, please reply to your current email thread so our team can continue assisting you. If not, please contact us at support@homeaglow.com using the email address associated with your account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions
I want a customer service representative to talk to. I will cancel payment if I cant speak to someone
Preferred solution: Phone support
East Hartford, Connecticut
Refund request being ignored
I was told they'd send an email with the necessary information to obtain a refund. They did not send that email, nor did they answer any subsequent calls.
They called me incessantly up to this point. Also, beware the $53 hidden fee!
- Fraudulent and sketchy
Preferred solution: Full refund
User's recommendation: Don’t.
Hi Nicholas, thank you for sharing your feedback. We're sorry your experience didn't meet your expectations. If you'd like us to look into your account, please contact us at support@homeaglow.com using the email address associated with your account.
Memphis, Tennessee
Primero deben investigar bien antes de proceder
Nadie me respondió pero como insistí varios días se comunicaron conmigo por email y les di la evidencia y aún no me responde como enterados no sé aún nos e nada
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Terryville, Connecticut
Lora did an amazing job.
Lora did an amazing job. I will definitely be booking Lora again.
She was extremely pleasant and very thorough.
I would definitely give her a ten . I'm looking forward to hire her again.
Hi Joanie, thank you for your wonderful review! We're delighted to hear Lora provided such a positive experience. We truly appreciate your recommendation and are so glad you'll be booking with her again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Avon, Connecticut
Yaneiry was great
Yaneiry was great - she was communicative, prompt & thorough with her cleaning. I would absolutely use her again & recommend.
Hi Alicia, thank you for your wonderful review! We're delighted to hear Yaneiry made such a positive impression. We truly appreciate your recommendation and are so glad to hear you'd choose her again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
My account
- - 7am client; I notified I’d be late; the client was rude.
- - I canceled per app instruction and now my account is deactivated.
I had a client this morning at 7 o'clock in the morning. I contacted the client and told her that I was going to be running late.
Then she got really rude talking about it.
She was just going to cancel the appointment, and then I canceled the appointment because I went on the app, because that's what they told me to do. Now my account is deactivated, and I'm trying to figure out why.
Hi Lakenya, thank you for taking the time to share your feedback. We're sorry to hear about your experience.
If you have an existing support case, please reply to your current email thread so the appropriate team can continue assisting you. If not, please reach out through the cleaner support channels available in the app.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stone Mountain, Georgia
Unauthori,zed charges
I used your service once last year, paid you, and all of a sudden, charges popped up—8 of them where you are charging me!
- Poor service and unethical billing
Preferred solution: Full refund
User's recommendation: Don't use this service!
Hi Emily, thank you for sharing your feedback. We're sorry your experience didn't meet your expectations. If you'd like us to look into your account, please contact us at support@homeaglow.com using the email address associated with your account.
Philadelphia, Pennsylvania
Cleaner never came
I scheduled a clean no one came or contacted me why I'm paying with no service if this continues please just cancel my subscription this happened before .. please call me at +126******** I'm a older lady I can't keep emailing and writing to this company with no response this takes a lot for me to put all this together to try to get a response
Hi there, thank you for sharing your feedback. We're sorry to hear your scheduled cleaning did not take place as expected, especially after this has happened before. If your concerns remain unresolved, please contact us at support@homeaglow.com with the email address associated with your account, and our team can continue assisting you.
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