Homeaglow
Reviews and Complaints
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Verified Reviewer
Services
I have questions about cancellation. Nobody is answering emails.
I need to cancel. If I cancel online and pay the 100 dls, that is it.
- It works and is aforable
- No costumer service response they do not answer emails
Preferred solution: Full Cancelation
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Verified Reviewer |
Escondido, California
Thank you Kathleen!
Other than her being a little late, life happens and its alright due to the way she cleaned and made things happen! thank you Kathleen!
Will be requesting you again!! she did 7 hours !
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Verified Reviewer |
San Diego, California
Katie really cares an about her clients
Katie really cares an about her clients. She took her time to make sure tasks were completed even if it was the smallest detail.
Thank you, Toni. We’re glad to hear Katie took the time to ensure everything was completed thoroughly, even the smallest details. We appreciate you sharing your experience.
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Verified Reviewer |
Beckley, West Virginia
Frauds
- - I updated my card details before canceling, but I was billed.
- - They say the other debit card declined and won't reverse or move the charge.
I changed my card information well before canceling my membership. They still billed my debit card claiming the other card declined which I know is bs. Now they refuse to reverse the charge and put it on the right one.
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Verified ReviewerThey totally mistreat their employees reprimanding them by blocking jobs. They are deemed guilty before issues are even looked t
- - Friend was deactivated after text-confirmed appointment.
- - The confirmation was auto-generated, not from the client.
- - They want payment to reactivate you.
A friend was scheduled for an appointment with a client. It was confirmed via text.
She followed protocol and did as instructed. She was deactivated for this because she didn't know that confirmation was automatically generated from them and not the client. She was deactivated because of this, without any investigation, I might add.
This is not the first time either, for acting before investigation. Then they want you to pay them to reactivate you.
- Scheduling
- No human being to communicate with
Preferred solution: Apologize and reactivate without further interrupting from them
User's recommendation: I would not recommend this company at all
Hi Rose, we’re sorry to hear about your experience and understand your frustration. Account deactivations and related concerns are reviewed carefully by our team, and we take situations like this seriously.
To ensure this is properly looked into, this matter will need to be handled by our Support team, who have full access to account details and can review what happened in context. Please have your friend reach out to support@homeaglow.com so the team can assist directly.
Hood River, Oregon
Unable to get into my employee account
automatically hung up on me without even speaking to me. just an automated response to email, which is part of the problem I'm having today.
Preferred solution: Into my account with assistance to see my schedule
Hi Candace, we’re sorry for the frustration and the experience you had trying to reach support. For help with your account and schedule, please contact support@homeaglow.com so the team can review and assist you directly. Thank you for your feedback.
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Verified Reviewer |
Chicago, Illinois
I'm trying to get paid for a job I completed today on 4/6/2026
It was not letting me claim my job today. I got done, and I'm trying to call someone, and they're not letting me do that.
Preferred solution: My money for my paid job I completed today
Hi Joevon, we're sorry to hear your concerns and appreciate you bringing this to our attention. We'd like to look into this further and assist you. Kindly reach out to our team at support@homeaglow.com
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Verified Reviewer |
Los Angeles, California
Gloria was excellent and extremely thorough in cleaning
Gloria was excellent and extremely thorough in cleaning. I appreciated that she took time to ask questions if there was something she didnt know. A+ cleaning and communication
We appreciate your feedback, Alexis. It’s great to know Gloria delivered an A+ level of cleaning and was proactive in ensuring everything met your expectations.
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Verified Reviewer |
Los Angeles, California
Maria provided excellent service.
Maria provided excellent service. She was timely, warm, and professional.
She performed every task in a thorough an excellent manner. I highly recommend her services.
We truly appreciate your feedback, Cassidy. It’s wonderful to hear Maria provided timely, warm, and professional service while delivering a thorough and high-quality clean. Thank you for your recommendation.
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Verified Reviewer |
Mount Vernon, New York
Todays service appointment
- - I filled out the online form.
- - I expected a callback but got no answer.
- - I want to schedule an appointment today to discuss my needs and questions.
I'm trying to get feedback from the company. I filled out everything online as required.
I was expecting them to pick up the call. No answer.
I would like to make an appointment and speak to them today. I would like to inform them what I need and if they can meet the service and ask important questions regarding the service.
Hi Jeanise, thanks for letting us know. For us to assist you further, please email support@homeaglow.com with your name, email, or phone number.
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Verified Reviewer |
Mount Vernon, New York
Good Morning. I’m interested for a one...
- - One-day cleaning for a vacant apt.
- - Kitchen and bathroom cleaning: stove, fridge, counters, cabinets; bathroom sink, top, floors; sweep and mop.
Good morning. I'm interested in a one-day service clean for a vacant apartment.
Thank you. I need the kitchen and bathroom to be cleaned. Kitchen cleaning includes the stove, fridge, counter, and cabinets. The bathroom includes the sink, tub, and floors.
Also, sweep and mop the entire apartment. Cabinets are to be cleaned on top and also on top of the fridge.
Preferred solution: The company’s service
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Verified Reviewer |
Jackson, Michigan
Clean my home plus NO answer speak to customer service
How can I speak to customer service to clean my home ? My phone is 727-207-****I CAN"T find a customer service any one will answer !
Hi Richard, we're sorry to hear your frustration and appreciate you sharing your feedback. We'd like to better understand your concerns and assist you further. Please contact us at support@homeaglow.com
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Verified Reviewer |This person supports our platform.
Supporter |
Cary, Illinois
Resolved: Great
I didn't have a issue it was dates and appt. Don't know anybody that needs service.
Good timing
Very good allright good duty except work kind good speach good timing very fast clean person on time quite polite on time no need for anything
We really appreciate your feedback, Pratik! Glad to hear you were satisfied with the service, timing, and professionalism. We appreciate your support!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed
- - Employees are rude and call you names.
- - They don't stay the time they're supposed to.
- - They send harassing messages.
- - The reviewer thinks it's a scam.
I am telling everyone if you get involved with this company. Good luck to you.
Nobody ever answers you.
When they do it’s just sorry sorry sorry. Don’t waste your time and save your sanity
I give them a 0. There employees are very rude.
Calls you names They put down your house. *** thru it. Dont stay the time theyre supposed to. And they send msgs through Homeaglow harassing you.
Dont hire them the company is horrible.
You cant even talk to anyone. I think its a scam company
Hi Nicole, we're sorry to hear your concerns and appreciate you bringing this to our attention. We'd like to look into this further and assist you. Kindly reach out to our team at support@homeaglow.com
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBooked a appointment & did receive a confirmation on payment from email or text message
Not simple at all .... I made my appointment, I was charged on my card & no appointment confirmation or call or email, I need a refund or service done
Speak with an actual human being instead of being passed off to machines that do not resolve my issue. Have someone from Homeaglow call me.
- Not speaking with a human being
Preferred solution: A human being to call me . I need to resolve my issue of being charged on my debit card but not receiving confirmation of date & payment
Hi Ruben, we’re sorry to hear this. Please email us at support@homeaglow.com with your account details (name, email, or phone number), and we’ll work to resolve this for you.
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We truly appreciate your feedback, Johanna. It’s wonderful to hear Kathleen delivered such thorough, high-quality work and made great use of her time once she got started. We’re grateful for your understanding and look forward to your next booking.