Homeaglow
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
*** was on time
- The staff member was on time and worked six straight hours, delivering detailed work.
- All requests were met; the move for my daughter was made easier.
*** was on time... she worked without stopping for a break - worked 6 straight hours and did a very detailed job.
Everything I asked she did and some. I am beyond thrilled and satisfied.
We will be using her every two weeks moving forward if her schedule allows. Thank you for doing such an excellent job, you've made this move for my daughter so much easier.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
I was preop and unable to help her i anyway
i was preop and unable to help her i anyway. she did a fair job considering she wasnt babysat but had learned my house. thank you
Thank you for your feedback, Tracy. We appreciate you sharing your experience and are glad the service met your needs given the circumstances. We truly value your support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Bedford, Massachusetts
I had scheduled a cleaning today and he...
I had scheduled a cleaning today and he sent his wife instead. Instead of washing half my dishes she threw them away without telling me.
Some of these were irreplaceable family items. Im considering this as theft and Im ready to take action for trusting your company to come into my home and help me only to damage and misplace my property.
- Washed half the dishes
- Threw away the other half
Preferred solution: Apology
Riverside, California
Refund
I canceled this service in january.I don't know why they're still stealing money out of my account.I am going to hire an attorney to sue you guys.If that money is not returned to my account.
***
951337****
***
- Terrible people
Preferred solution: Full refund
Hi Kong, we’re sorry to hear this. Please email us at support@homeaglow.com with your account details (name, email, or phone number), and we’ll work to resolve this for you.
Orlando, Florida
I need assistance from management to fulfill my 59.99Commitment386397****
- I am requesting a different cleaner or cancellation with credit.
- Home is largely clean; many tasks aren't needed, and I won't pay without service.
I recently joined your company for the first time, and it's been somewhat of a disappointment to me. I am requesting a different cleaner for my home, and if that's not possible, I would like to obtain a credit and cancel my membership.
I don't want to pay off the balance owed as a member without the service.
Please acknowledge my request and respond accordingly, as I do need someone to help me as I get older. And my home is basically clean; there are many things on your list I don't need.
Preferred solution: Full refund
Hi Roby, we're sorry to hear your concerns and appreciate you bringing this to our attention. We'd like to look into this further and assist you. Kindly reach out to our team at support@homeaglow.com
Salt Lake City, Utah
Cleaner never showed and no customer support to help
Our cleaner never showed and her phone number is not even a real phone number. When I tried to call customer service for help they dont even have a number.
Horrible website with horrible cleaners.
DO NOT GET YOUR CLEANER FROM HERE. There are many other great websites.
- Cleaner never showed and is failing to respond via text or phone
- No costumer service response they do not answer emails
Preferred solution: Ban that cleaner from using your site
Hi Hailey, we’re sorry to hear about your experience. Please email us at support@homeaglow.com with your name, registered email, or phone number so we can assist you. We’re here to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
*** was great!
*** was great! Completed all tasks very efficiently.
pays attention to details and is good at organization. Will definitely request in the future!
Thank you for sharing your feedback, Shana! We’re glad to hear the service was efficient and detail-oriented, and we truly appreciate your support. We look forward to your next request.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
I enjoy Crystal very much
I enjoy Crystal very much. Her cleaning experience dhows but she willingly made a few modifications for me. Im so happy with her.
We’re happy to hear from you, Donna! It’s wonderful that Crystal has been such a great fit and was willing to make adjustments to meet your needs. Thank you for your kind words.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Resolved: Won't allow me to reset my password
Need assistance ASAP to reset or you guys create me a new password to log in. I've tried so many times to copy and paste the link, and it still won't fix my issue.
User's recommendation: Stay patient
Hi Lundon, thank you for reaching out. To help us provide assistance, please contact support@homeaglow.com with your account details.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Your company needs to refund my money
You need to refund my money. I am contacting my attorney tomorrow morning.
Only were supposed to charge me for 5 monthsI have the emails to prove it..and you charged me again. No wonder so many law suits are against this company.
- Horrible cleaners the worst are continuing to bill me
Preferred solution: Full refund
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pearland, Texas
For a refund & to not be charged anymore. No membership.
I was not informed about being a member here. I did have my apartment cleaned 1 time.
Since then, they have charged my credit card $59.00 twice. My mom has been sick for 3 years, and I am not able to have this service done.
I need my $118.00 refunded. I told this to the lady that cleaned my apartment.
- Charged me for a membership and i only used this company 1 time
Preferred solution: Full refund
Royal Oak, Michigan
Unknown Membership and can't cancel without an expensive charge
I contacted Homeaglow a year ago, and they just now charged me $140 for a membership I did NOT agree to
User's recommendation: don't bother
Thanks for letting us know. For us to assist you further, please email support@homeaglow.com with your name, email, or phone number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
No one has been booking my cleanings. I...
No one has been booking my cleanings. I do not want to continue to be charged if I'm not getting service.
- Good cleaners
- Not enough cleaners
Preferred solution: My service stopped, no one is picking up cleaning
Charlotte, North Carolina
Cancel June 8th will be out of town
I tried to call and text you I'm going to be out of town on June 8th and will be available in two weeks from that date and I hear nothing from you . Your website is not good at all
User's recommendation: Contact me so I know something
Thank you for reaching out. To help us provide assistance, please contact support@homeaglow.com with your account details.
Bluff City, Tennessee
Cancellation
Had to cancel appt. For June 1, 2026 which no one called to verify. Need payment put back on [PERSON_NAME] bank account.
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Thank you for sharing your experience, Christine! We’re so glad to hear the service was thorough, consistent, and helpful during such an important transition. We truly appreciate your support and look forward to continuing service.