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This month the number of Homeaglow customer service requests is much higher than usual.
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Homeaglow is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Homeaglow

Homeaglow
Reviews and Complaints

www.homeaglow.com
Claimed company
What is your customer experience with Homeaglow?
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service cleaning cleaner job money home account house customer appointment
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Company responded
Cathy B Ivp
map-marker San Francisco, California

Charges on my credit card

You have been charging my credit card. I have not received any work from Homeglow service.

I need you to reimburse me for all of the charges on my credit card. It has been going on for a year.

Can you have someone from your company call me please? Thank you.

Loss:
$750
Pros:
  • Clean good
Cons:
  • There are many difficulties

Preferred solution: Full refund

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1 comment
Homeaglow Support
Homeaglow

Hi Cathy, we understand how frustrating billing concerns can be and appreciate you sharing your experience. We'd like to assist you further. Please contact our support team at support@homeaglow.com

Company responded
Sheldon W Fco
map-marker Riverside, California

Never received my cleaning

Never received cleaning was not home when they came out to clean on Jan. 1st 2025 still need the cleaning done that you received payment for

Loss:
$19

Preferred solution: A cleaning done

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1 comment
Homeaglow Support
Homeaglow

Hi Sheldon, we’re sorry for the ongoing issue. Please contact us at support@homeaglow.com so that we can assist you further.

Company responded
Kaeyanna F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Called For A Scheduled Appointment

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I scheduled a cleaning appt a week out for my grandmothers house to be cleaned. Once we got a confirmation for a different date I called the customer service number they answered said nothing and hung up. Thats disappointing because Ive used homeaglows service before and the cleaner did a phenomenal I recommended their services to my family.

Loss:
$45
Pros:
  • Cleaned home nicely
Cons:
  • Cleaner was great
  • Horrible communication with the actual service

Preferred solution: Full refund

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2 comments
Homeaglow Support
Homeaglow

Hi Kaeyanna, thank you for allowing us to work with you on this matter. We’re glad we could resolve your concerns. If you need any additional assistance, feel free to reach out at support@homeaglow.com.

Homeaglow Support
Homeaglow

Hi Kaeyanna, we’re sorry to hear this. Please email us at support@homeaglow.com with your account details (name, email, or phone number), and we’ll work to resolve this for you.

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Company responded
Debra E Zvs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Chris was friendly and professional.

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Chris was friendly and professional. He calmed my fears of having someone come into my cluttered home to clean for the first time. I felt so much better looking around my house by the time Chris had completed the job.

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1 comment
Homeaglow Support
Homeaglow

Hi Debra! Thank you for your kind words!

We’re so glad Chris made you feel comfortable and did a great job. We truly appreciate your review.

Company responded
Adi D Xtk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

She is amazing,

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She is amazing, I love her work and she is very efficient. Will request her again for my next cleaning.

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1 comment
Homeaglow Support
Homeaglow

Hi Adi! Thank you for your wonderful feedback!

We’re so glad you love your cleaner’s work and found them efficient. We appreciate your support and look forward to your next cleaning.

Company responded
Leslie M Awh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Thank you, Andrea!

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Thank you, Andrea! We appreciate and value Andrea and the work that she does in our home.

We find her trustworthy and leave her to do her work while we are out of the home.

Our home is always as I request. Tip was left in the home.

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1 comment
Homeaglow Support
Homeaglow

Hi Leslie, thank you for your feedback! We’re thrilled to hear that Andrea is reliable and always leaves your home just as you like. We truly appreciate your support!

Company responded
Bettyann H Ofa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palm Beach Gardens, Florida

She’s very detailed in her cleaning!

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MariAlyce had my list to follow and she did a nice thorough job on all but one thing. She must have misunderstood that I wanted the floor cleaned thoroughly behind the furniture I moved out from the wall.

It appeared that she cleaned only the board that covered the holes in the floor under the new radiator.

I know shell get it next time! Shes very detailed in her cleaning!

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1 comment
Homeaglow Support
Homeaglow

Hi Bettyann, thank you for your feedback! We’re pleased to hear that MariAlyce provided a thorough and detailed clean. We appreciate your note and are confident she’ll take care of that area on your next visit.

Company responded
Ellen R Cso

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Queen Creek, Arizona

Sammi did an awesome job on our first time cleaning today

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Sammi did an awesome job on our first time cleaning today; we have 2 large fluffy dogs plus on site construction which leads to lots of dog hair and construction dust, so not an easy task to manage. The house looks great, cant wait to have her back again!

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1 comment
Homeaglow Support
Homeaglow

Thank you so much for taking the time to share your experience. We are really glad to hear you were happy with the cleaning and the care cleaner Sammi provided. We truly appreciate you choosing Homeaglow.

Company responded
Erica M Zyh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

She got my closet organized by colors!!!

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She got my closet organized by colors!!! She is really about being neat and organized even when I told her to just put it in the drawer. Lolbs Shes about cleaning!!

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1 comment
Homeaglow Support
Homeaglow

Thank you for sharing your feedback! We’re thrilled to hear your cleaner went above and beyond to make your space shine. We truly appreciate you recognizing their dedication and effort.

Company responded
David J Cjb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baltimore, Maryland

Alain did a fantastic job today.

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Alain did a fantastic job today. He was very through when cleaning and made the house look great! Thanks

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1 comment
Homeaglow Support
Homeaglow

Thank you for your feedback! We’re happy to hear your David was thorough and detailed in their work. Your recognition of their effort means a lot to us.

Company responded
Sid H Lzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

She showed up on time !!!

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She showed up on time !!!

Pleasant working with her!! Hope she signs up for me again!!

Thank you. And i gave her a cash tip!

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1 comment
Homeaglow Support
Homeaglow

There is nothing like a reliable professional who shows up exactly when expected. We’re happy your cleaner was punctual and delivered great results. Thanks for choosing Homeaglow!

Company responded
Marilynn M Bmp
map-marker Pinson, Alabama

Charges made

AI Highlights
  • - Charged for services not rendered since January.
  • - The card company is investigating.
  • - I am in Birmingham, Alabama, and have not received services.
Homeaglow - Charges made
Homeaglow - Charges made - Image 2
Homeaglow - Charges made - Image 3
Updated by user Feb 10, 2026

Please check into these charges

Original review Feb 10, 2026

My credit card has been charged with services that were not rendered since January, if not before that. My credit card company is now investigating this situation.

I just want to let you know because I'm in Birmingham, Alabama, and I have not received any services of any kind.

Your company is now being investigated. Thank you.

Loss:
$247
Pros:
  • No service rendered

Preferred solution: Full refund

User's recommendation: Discontinue charges that have been made to my credit card

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1 comment
Homeaglow Support
Homeaglow

Hi Marilynn, we understand how frustrating billing concerns can be and appreciate you sharing your experience. We'd like to assist you further. Please contact our support team at support@homeaglow.com

Company responded
Joshua L Kuq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toledo, Ohio

Lied lied lied

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overcharged and they make the *** paper too detailed and they dont state its a contract with a 70$ cancellation fee up front

Loss:
$120
Cons:
  • Contractual bs

Preferred solution: Full refund

View full review
1 comment
Homeaglow Support
Homeaglow

Hi Joshua, we're sorry to hear your frustration and appreciate you sharing your feedback. We'd like to better understand your concerns and assist you further. Please contact us at support@homeaglow.com

Company responded
Valisha Ghv
map-marker Darlington, South Carolina

Cancel

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I dont need it anymore I moving away i living with my daughter and family so need to cancel my contract dont take any money out my account plus I didnt get my house cleaned on the 9th Diana and family area sick

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1 comment
Homeaglow Support
Homeaglow

Hi Valisha, we're sorry to hear your concerns and appreciate you bringing this to our attention. We'd like to look into this further and assist you. Kindly reach out to our team at support@homeaglow.com

Company responded
Marjorie T Fiz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sand Springs, Oklahoma

Nokia THANK YOU so much you really helped me today

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Nokia THANK YOU so much you really helped me today I'm working 2 jobs and taking care of a sick husband . I thank you for your no judgment zone I'm in tears you just don't know how much you have done once again thank you.

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1 comment
Homeaglow Support
Homeaglow

We’re so glad we could help take some work off your plate! It sounds like cleaner Nokia did a fantastic job. Thank you for choosing us to help keep your home bright.