Homeaglow
Reviews and Complaints
Charges on my credit card
You have been charging my credit card. I have not received any work from Homeglow service.
I need you to reimburse me for all of the charges on my credit card. It has been going on for a year.
Can you have someone from your company call me please? Thank you.
- Clean good
- There are many difficulties
Preferred solution: Full refund
Never received my cleaning
Never received cleaning was not home when they came out to clean on Jan. 1st 2025 still need the cleaning done that you received payment for
Preferred solution: A cleaning done
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Verified ReviewerCalled For A Scheduled Appointment
I scheduled a cleaning appt a week out for my grandmothers house to be cleaned. Once we got a confirmation for a different date I called the customer service number they answered said nothing and hung up. Thats disappointing because Ive used homeaglows service before and the cleaner did a phenomenal I recommended their services to my family.
- Cleaned home nicely
- Cleaner was great
- Horrible communication with the actual service
Preferred solution: Full refund
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Verified Reviewer |Chris was friendly and professional.
Chris was friendly and professional. He calmed my fears of having someone come into my cluttered home to clean for the first time. I felt so much better looking around my house by the time Chris had completed the job.
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Verified Reviewer |She is amazing,
She is amazing, I love her work and she is very efficient. Will request her again for my next cleaning.
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Verified Reviewer |Thank you, Andrea!
Thank you, Andrea! We appreciate and value Andrea and the work that she does in our home.
We find her trustworthy and leave her to do her work while we are out of the home.
Our home is always as I request. Tip was left in the home.
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Verified Reviewer |She’s very detailed in her cleaning!
MariAlyce had my list to follow and she did a nice thorough job on all but one thing. She must have misunderstood that I wanted the floor cleaned thoroughly behind the furniture I moved out from the wall.
It appeared that she cleaned only the board that covered the holes in the floor under the new radiator.
I know shell get it next time! Shes very detailed in her cleaning!
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Verified Reviewer |Sammi did an awesome job on our first time cleaning today
Sammi did an awesome job on our first time cleaning today; we have 2 large fluffy dogs plus on site construction which leads to lots of dog hair and construction dust, so not an easy task to manage. The house looks great, cant wait to have her back again!
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Verified Reviewer |She got my closet organized by colors!!!
She got my closet organized by colors!!! She is really about being neat and organized even when I told her to just put it in the drawer. Lolbs Shes about cleaning!!
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Verified Reviewer |Alain did a fantastic job today.
Alain did a fantastic job today. He was very through when cleaning and made the house look great! Thanks
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Verified Reviewer |She showed up on time !!!
She showed up on time !!!
Pleasant working with her!! Hope she signs up for me again!!
Thank you. And i gave her a cash tip!
Charges made
- - Charged for services not rendered since January.
- - The card company is investigating.
- - I am in Birmingham, Alabama, and have not received services.
Please check into these charges
My credit card has been charged with services that were not rendered since January, if not before that. My credit card company is now investigating this situation.
I just want to let you know because I'm in Birmingham, Alabama, and I have not received any services of any kind.
Your company is now being investigated. Thank you.
- No service rendered
Preferred solution: Full refund
User's recommendation: Discontinue charges that have been made to my credit card
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Verified Reviewer |Lied lied lied
overcharged and they make the *** paper too detailed and they dont state its a contract with a 70$ cancellation fee up front
- Contractual bs
Preferred solution: Full refund
Cancel
I dont need it anymore I moving away i living with my daughter and family so need to cancel my contract dont take any money out my account plus I didnt get my house cleaned on the 9th Diana and family area sick
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Verified Reviewer |Nokia THANK YOU so much you really helped me today
Nokia THANK YOU so much you really helped me today I'm working 2 jobs and taking care of a sick husband . I thank you for your no judgment zone I'm in tears you just don't know how much you have done once again thank you.
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Hi Cathy, we understand how frustrating billing concerns can be and appreciate you sharing your experience. We'd like to assist you further. Please contact our support team at support@homeaglow.com