Homeaglow
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Cancellation of subscription
There haven't been anyone in my home since Oct. 2025!
Yourke, the original cleaner, stated she had some sort of flu and couldn't make it! I get an email stating a Chad will be at my house on 3/1/2026! First of all, my husband will not allow a male cleaner in my home! Second of all, I only clean on Saturday!
I go to church on Sunday! Finally, you cost my account to cover the limit and charge me astronomical fees, and I haven't seen any service since last year! My new number is 445-215-****! I'm a disabled senior citizen on a fixed income!
I can't afford your subscription, especially when I'm not getting any service! Please refund any money that's due to me and cancel my subscription immediately!
- Professionional workers
- Lack of communication
Preferred solution: Price reduction
User's recommendation: Call and communicate more so ypo both are on the same page!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Job claimed but disappeared
Please call. Job available but then disappeared. Redid opened; was gone like it was available but no longer available.
Preferred solution: Tech help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Billing issue
They're telling me that I would have to pay $210 to cancel my subscription or 6 months' payment of $59, even though I don't want their services because it's not good.
Preferred solution: Cancel my subscription without paying that $210 which I never authorized them to put me to subscribe for every two weeks
User's recommendation: Don’t listen to what they’re telling me because anytime you run in difficulty like what I experience then your gonna in the same BS like I am in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Binghamton, New York
False charges
I haven't used your services for almost a year due to one of your maids coming to my house and setting a fire in my oven and smoking up the entire house. You charged me money, and I want it returned immediately.
My name is Kenneth Antonoff.
My cell phone is 414-340-**** before I call the authorities. I expect that you should respond because you will be in violation of a felony.
- Too many to list
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
I am beyond impressed with the service provided by Olga.
I am beyond impressed with the service provided by Olga. She did an exceptional job cleaning my home, paying attention to every little detail.
Not only is my space sparkling clean, but she also went above and beyond to make sure everything was organized and tidy. Her professionalism, efficiency, and friendly demeanor made the entire experience a pleasure.
I couldnt be happier with the results and highly recommend her to anyone looking for top-notch cleaning services. Thank you, Olga, for your outstanding work!
Hi Syed, thank you for sharing this fantastic feedback! We’re so happy Olga’s professionalism, attention to detail, and friendly service made such a positive impact. Your recommendation means a lot to us!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Another wonderful job done by Crasinda.
Another wonderful job done by Crasinda. She's such a joyful presence as she works hard to help us get our home clean!
Hi Adam! Thank you for recognizing Crasinda’s hard work and positive attitude. We’re so glad she continues to provide great service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Scam Alert
I have not been able to schedule an appointment, and they took my money, and I can't log into the app.
- Scam company
Preferred solution: Full refund
User's recommendation: Stay far away
Hi Melissa, we’re sorry to hear you’ve had trouble scheduling and accessing your account. That’s understandably frustrating. Please contact support@homeaglow.com with the name, email address or and phone number associated with your account so our team can review the details and provide clarification.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blackwood, New Jersey
Reactivation
- - Proof of the last lockout was provided.
- - Account remains blocked as of Feb 22, 2026; no term violation cited.
I have previously sent back proof of my last lockout being a valid one after they tried to tell me that it wasnt valid because I did not text when I got to the clients place. But, no where in their terms and conditions or other stipulations does it say that were required to text upon arrival.
Were required to call which I did 3 times over a half hour period the proof was sent on the 21st and my account is still blocked on Feb 22nd 2026 I received an email from them saying that I had not responded to a previous message and also wanted information about the lockout I responded to the first message they referred to back on Feb 16th 2026. And I had already messaged back about the lockout details on Feb 21st, 2026 but regardless I sent all my proof again and wrote another email
They have now responded almost a week later with a very vague answer saying Im permanently revoked from their platform stating that my account was in violation of their terms and conditions. I responded asking what term or condition I violated and they have not responded
Theyre in violation of their own terms and conditions by stealing $40 from me saying the lockout was invalid when I followed all the guidelines they had set in place to claim the lockout fee in the first place. I sent them proof of everything and I still remain deactivated
If there are any lawyers out there willing to handle a case like this please reach out to me because something needs to be done about a company that doesnt even follow their own rules while having the power to cut off a persons revenue for no reason at all.
My email is starkist12002@***.com and my name is Michelle. Ill be in touch with the better business bureau about this company.
They need new management and better employee customer service. The platform itself is great but the clowns not following their own policy need a taste of what their dishing out
Hi Michelle, account reviews and related determinations are handled in accordance with platform policies. For any further questions regarding your account status, please continue corresponding with support@homeaglow.com so the appropriate team can assist you directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Just started cleaning because I'm new and I cleaned my first job and now my account is deactivated and nobody will answer me on support
I really just started working on my first job, and now my account is deactivated. Nobody will tell me why, and there's no reason to do that to someone.
Preferred solution: Apology
Hi Deborah, we’re sorry to hear about your experience. Account deactivations can occur for a variety of reasons, and we understand how concerning it can feel not having clarity. Please contact support@homeaglow.com so our team can review your account status and provide more information.
Henderson, Nevada
Can’t contact them!
Bait & switch: I purchased a one-time voucher. They won't let me book unless I book a second appointment!
- No pros
- Horrible customer service
- Difficult to contact a live person
Preferred solution: Full refund
User's recommendation: Do not buy voucher
Hi Paul, we’re sorry to hear about your concerns regarding the voucher and booking process. We understand how frustrating that experience can be. For assistance reviewing your voucher purchase and account details, please contact support@homeaglow.com so our team can look into this directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Deactivated
Homeglow won't respond to me after I finally got my first cleaning done, and the client liked my work. Then Homeglow comes on my account and says, 'You can clean this one, but after that, you can't get any more jobs,' and then they deactivated my account without telling me why. Then they said, 'We looked at your account, and we're still going to deactivate it.
- Do what they want to
- Housekeeping pays for their mistakes
Preferred solution: I need my clients so I can clean for them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Everett and Maurice did an excellent job!
Everett and Maurice did an excellent job! He organized and cleaned my 2 bed / 2 bath home and did so with great attention to detail.
If youre considering it, just book him! You wont be disappointed.
Hi Elizabeth! We sincerely appreciate you taking the time to share your experience.
It’s great to hear that Everett and Maurice delivered high-quality, detail-oriented service. Thank you for the trust and strong recommendation!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Carlene left my house spotless.
Carlene left my house spotless. She went above and beyond.
She reorganized things that I thought couldnt be reorganized . She did amazing. Carlene is the only person I want in my home 
. Thank you so much.
Youre a blessing! I wish I could rate you more than 5
Hi Desiaree! Thank you for taking the time to share such thoughtful feedback.
We’re delighted to hear that Carlene provided exceptional service and that you were pleased with the results. We truly appreciate your trust and your kind recommendation!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morrow, Georgia
Homeaglow scam
0/10 would not recommend. They did not offer solutions.
Just kept trying to get me to keep the monthly service for a discounted price.
Told them no several times and they did not offer a solution or to cancel. Just said I would be charged $105 to cancel
Issue was resolved. :)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Extremelly disappointed with their hiden fees never explained when signed as a cliente
I want my money back for the escess fees charged to me. The additional fees were never clearly explained when I became a client and I honestly feel deceived.
User's recommendation: Be very carefull before and after you sign as a client.
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Hi Edith, thank you for allowing us to work with you on this matter. We’re glad we could resolve your concerns. If you need any additional assistance, feel free to reach out at support@homeaglow.com.
Hi Edith, we're sorry to hear your concerns and appreciate you bringing this to our attention. We'd like to look into this further and assist you. Kindly reach out to our team at support@homeaglow.com